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Yes we are at this stage. There'll be further communication if this is going to change.
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All metering services will be charged to the account holder through the retailer. Some connection services may be charged directly to a customer and this may be the owner. In the situation where a service is required by the owner but appears on the customers bill there'll have to be a separate agreement between the owner and the account holder in relation to reimbursement.
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Prior to the introduction of Power of Choice you're not able to supply your own primary revenue metering unless you wish to convert to contestable type 1-4 metering. However you can supply your own sub-metering meters as is currently allowable.
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If you wish to discuss or dispute your electricity charges your first point of call is your retailer. If required your retailer will then discuss the issue with us.
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If you purchased your meters from an alternative Metering Provider you won't pay a Metering Services Charge to us.
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You won't pay upfront for the service connection, but you'll need to pay upfront for the meter installation. This charge will be via your electricity retailer and any other planning and augmentation required to allow connection directly by us where applicable.
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Yes. The charge for the tariff change will show up as a specific line item on your next retail bill. The charge will either be for a meter reconfiguration or a new meter install depending on existing metering configuration.
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Metering Service Charges (MSC) are charges to you for the provision of metering services by us.
The MSC's are not new charges and were previously included in the Supply Charges shown on a your electricity bill.
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The Supply Charge is associated with the cost to provide and maintain a physical connection to your premise (poles & wires), whereas the Metering Service Charge is associated with the cost to provide and maintain the metering at your premises.
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The fees and charges for the installation of new or additional meters can be found on our Metering charges web page.