Network feedback form

If you have a complaint, compliment or other feedback for Ergon Network please fill out the form below. We are always pleased to receive customer feedback and if you require contact we'll be in touch within two business days.

You can use this form to provide feedback on:

Planned and unplanned outages
Outage finder
Power restoration
Claims for loss of power
Connections to the network, including solar and batteries
Our management of the network
Meter reading
Safety around our electricity network
Damaged powerlines or poles
Life Support program
Careers at Ergon Network

If your feedback is about another matter, see our Retail Feedback form. If you have a general customer service query please use our General Enquiries form.

View our Privacy Policy.

Required fields are marked with an asterisk (*).

Contact Details

Title

First Name *

Last Name *

Are you currently an Ergon Energy Customer? * Do you currently have a contract with Ergon Energy?

National Metering Identifier (NMI) This is a 10 or 11 digit number that can be found on your electricity bill

Nature of feedback

Address *

Suburb/Town *

State

Postcode *

Email Address *

Home Please enter as a 10 digit number with no spaces, eg 0738516000

Work Please enter as a 10 digit number with no spaces, eg 0738516000

Mobile Please enter as a 10 digit number with no spaces, eg 0738516000

How would you like to be contacted?

Your complaint or compliment *

Retail

Residential general enquiries: 13 10 46
Mon to Fri, 7am - 6:30pm
Business general enquiries: 1300 135 210
Mon to Fri, 8am - 5:30pm
Interpreter Service: 13 14 50
Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten

Network

Network general enquiries: 13 74 66
Mon to Fri, 7am - 5:30pm
Faults only: 13 22 96
24 hours, 7 days a week
Life threatening emergencies: 000 or 13 16 70
(Triple zero) 24 hours, 7 days a week