Unplanned outages

Unplanned or unexpected interruptions to the power supply can occur for many reasons including storms, lightning, cyclones, bushfires, car accidents, or trees or branches falling onto powerlines.  Sometimes they are due to faults in the electricity network.

At Ergon Energy, we understand the inconvenience that unplanned outages can cause. We constantly maintain, upgrade and protect our network to minimise the number and duration of these power interruptions.We do everything in our power to provide you with the most recent information in relation to unplanned outages. To view information on current unplanned outages visit our unplanned outages page by following the instructions below.

24 hour Telephone Information Service

Call 13 22 96, 24 hours a day, 7 days a week, for regular advice on power interruptions and, if possible, when power is likely to be restored.

What to do if your power goes out

If your power goes out, from the safety of your own home or workplace, look out the window or contact neighbours to check if the interruption is affecting only your property or is more widespread.

If you can see or hear something that could help identify the problem, like hanging powerlines or a loud bang, stay well clear and contact us on 13 22 96. Precise details will assist our emergency crews to restore power.

In case of a life threatening emergency, call Triple Zero (000) or 13 16 70.

Remember, during a storm or cyclone or when the power is out, telephone lines may be congested or damaged so please be patient.

Any electrical faults, including brown outs, might be caused by fallen powerlines. Always assume fallen powerlines are live. Stay well clear and warn others.

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