Insurance letter request

It's important to remember your home and contents insurance policy may cover electrical-related damage (which can include storm events) to your property or appliances. In this case, you should direct your claim to your insurance company in the first instance.

Your insurance company may require you to provide information from us confirming the nature and cause of the power outage. You can obtain a letter with this information by completing the form below.

Once submitted, you'll receive confirmation that your form has been successfully sent to us.

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Required fields are marked with an asterisk (*).

Insurance letter request form

Are you submitting this request on behalf of a business/company?

Business/Company name

Full name of contact person for this request

Full name

Postal address *

Telephone Please enter as a 10 digit number with no spaces, eg 0738516000

Email address

Are you currently an Ergon Energy customer?

National Metering Identifier (NMI) You can find your NMI on your electricity bill.

Date of birth

Day Month Year

Please describe what occurred *

Address where incident occurred *

Date and time of incident *

Day Month Year Hour Minute

Preferred method of receipt *

Email
Post

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Retail

Residential general enquiries: 13 10 46
Mon to Fri, 7am - 6:30pm
Business general enquiries: 1300 135 210
Mon to Fri, 7am - 6:30pm
Interpreter Service: 1300 607 555
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Network

Network general enquiries: 13 74 66
Mon to Fri, 7am - 5:30pm
Faults only: 13 22 96
24 hours, 7 days a week
Life threatening emergencies: 000 or 13 16 70
(Triple zero) 24 hours, 7 days a week
Interpreter Service: 13 14 50
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Tolk- en vertaal diensten

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Insurance letter request

Retail

Network