LV safety program

This device will help us to monitor the safety of your electricity supply 24/7 and protect you and your family from being exposed to faults such as some electricity shocks. Also, this technology will help us improve the quality of your power supply by remotely investigating voltage fluctuations so we can take the necessary actions. During power outages, this device will give us more visibility of the issues and help us to restore your power sooner.

No, the installation is free and the device will remain our property. The device draws power directly from the network and will not affect your electricity bill.

The device is installed in your electricity switchboard (or meter box) before your meter, with an antenna attached to the outside of the switchboard. This is installed in accordance with the Queensland Electricity Connection Manual (PDF 19.8 mb).

There should be no change to your electricity supply after the installation of the monitoring device.

Yes. However, as the device is installed before your meter, it draws power directly from the electricity network so you're not charged.

The device is owned, installed and operated by us and will remain that way after installation.

A network device is equipment or apparatus that allows us to monitor the electricity network, such as measurement equipment. A network device is located at or adjacent to the connection point of a retail customer. This is in accordance with the National Electricity Rules.

Your electricity meter measures the power you've consumed and is used to issue your power bill. The network device isn't used for metering or billing purposes. Instead it's used by us for safety, power quality and network service purposes.

The device measures electricity current and voltage for safety, power quality and network purposes.

The device isn't an electricity meter and carries no guarantee as to its accuracy. The data won't be used for billing purposes, it will be used for power quality, safety and network service purposes only. The measurements by your existing meter meet Australian Standards for accuracy and will remain as the source for metering and billing purposes.

Yes, the monitoring data collected from a network device is confidential. The data collected from the device will only be used for safety, power quality and network service purposes and not for billing. The electricity meter at your premises will remain as the only device to record your electricity usage for billing. Any data we collect will be handled in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

The monitoring data collected from a network device is confidential data. The data collected by the device may only be accessed, disclosed and handled in accordance with our Privacy Statement and the Australian Privacy Principles in the Privacy Act 1988 (Cth).

The device will remain installed in your switchboard and will be monitored. If at any time it needs to be removed, we’ll send you a letter in advance to make sure the removal can be done at your convenience.

As the device is owned and operated by us, it will remain in the switchboard.

Removing the device would require a power outage at your premises. In that case, we’ll send you an outage notification in advance to make sure the device can be removed at your convenience.

It may be advisable to notify your landlord.