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General enquiry

Please complete this form if you have a general enquiry.

You might find the answer to your query in our frequently asked questions.

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Required fields are marked with an asterisk (*).

Enquiry details
Billing and payments
Moving
Connecting to the grid
Meter reading
Portals
Make a claim
Power outage
Street lights
General/other

If you have a complaint or compliment please complete our Retail feedback form (e.g. for accounts, billing, payments, rebates, refunds, prices) or Network feedback form (e.g. for power outages and claims, connections, meter reading, safety, network management).

If your bill due date is coming up and you require a payment extension, you can do this quickly and easily online via My Account.

If you have another query please complete this form and we'll get back to you.

If your bill due date is coming up and you require a payment extension, you can do this quickly and easily online via My Account.

If you have another query please complete this form and we'll get back to you.

To add, change or stop your concession/rebate, please visit My Account.

If you have another query please complete this form and we'll get back to you.

For information on the service fee and metering services charges, please see our FAQs.

If you have another query please complete this form and we'll get back to you.

To add, change or stop a Direct Debit, please visit My Account.

If you have another query please complete this form and we'll get back to you.

You can check your account balance 24/7 by:

  • Logging into My Account for residential customers
  • Calling 13 10 46 and following the prompts. You'll need your account number handy

If you have another query please complete this form and we'll get back to you.

If your name has changed (e.g. due to a change in marital status), please complete our update account details form and select 'Account name'.

If you would like to change the account holder, please complete our moving form.

To sign-up for e-Bill please visit My Account.

To switch to paper bills please complete our update account details form.

If you have another query please complete this form and we'll get back to you.

To add, change or stop a Clean Energy subscription, please use our online form.

If you have another query please complete this form and we'll get back to you.

To request a refund, please complete our refund form.

If you have another query please complete this form and we'll get back to you.

Please visit our solar power webpage for more information. If you still have an enquiry you can complete the form below.

Please visit our battery storage webpage for more information. If you still have an enquiry you can complete the form below.

If you're moving and want to open a new account (to connect the power), please complete our moving form.

If you have another query please complete this form and we'll get back to you.

If you’re moving address, please complete our moving form.

If you have another query please complete this form and we'll get back to you.

If you're moving and want to close your account (to disconnect the power), please complete our moving form.

If you have another query please complete this form and we'll get back to you.

Please visit our connections webpage for more information. If you still have an enquiry you can complete the form below.

Please visit our connections webpage for more information. If you still have an enquiry you can complete the form below.

Please visit our connections webpage for more information. If you still have an enquiry you can complete the form below.

If we can’t access your meter we will estimate your electricity usage and adjust your next bill based on your actual usage. To ensure we can read your meter in the future, please let us know if you have dogs via My Account, or if you have any other access issues such as locked gates via our online form.

Self meter reads cannot be submitted via this form.

If you are an approved self meter reader, please submit your read via our online form.

If you have another enquiry, you can complete the form below.

Please visit our portal help webpage for more information. If you still have an enquiry you can complete the form below.

Please visit Network Online Services for more information. If you still have an enquiry you can complete the form below.

Claims for loss or damages cannot be submitted via this form. Please submit your claim via Network Online Services.

If you need a letter for your insurance company, please complete our insurance letter request webform.

If you don’t want to make a claim right now, you can submit an enquiry via the form below.

Enter your claim details in the comments box below.

Learn more about Network Guaranteed Service Levels.

Please check our Outage Finder for power restoration times for an unexpected outage, or find out if the power is scheduled to be turned off in your area. Call us on 13 22 96 any time of the day or night if your outage isn’t on the Outage Finder.

Any power outages, including brown outs, might be caused by fallen powerlines. Always assume fallen powerlines are ‘live’ and dangerous. Stay well clear and warn others. In case of a life threatening emergency, call Triple Zero (000) or 13 16 70 immediately.

Please enter the details in the comments box below. Include the physical address for the network fault or outage.

Any faults or outages might be caused by fallen powerlines. Always assume fallen powerlines are ‘live’ and dangerous. Stay well clear and warn others. In case of a life threatening emergency, call Triple Zero (000) or 13 16 70 immediately.

Please complete our report a problem webform for issues with street lights. If you have an enquiry you can complete the form below.

Please complete our report a problem webform for issues with trees and vegetation. If you have an enquiry you can complete the form below.

If a tree is touching any part of the powerlines, please remain away from the area and call 13 22 96 to report it immediately

Please visit our careers webpage for more information. If you still have an enquiry you can complete the form below.

Please visit our community partnerships webpage for more information. If you still have an enquiry you can complete the form below.

Please visit our tenders webpage for more information. If you still have an enquiry you can complete the form below

Your details
Are you a current Ergon Energy customer?
Are you a current Ergon Energy customer?

Please note that you must be the account holder or an authorised agent to discuss an existing Ergon account.

What type of account do you have?
Please enter either your account number or the address where the electricity is connected to
Please enter your 8 digit account number with no spaces
Ergon Energy account number
Please enter your 8 digit account number with no spaces
National Metering Identifier (NMI)
Your NMI is 10 or 11 digits with no spaces and can be found on the bottom right hand side of page 1 of your bill.
National Metering Identifier (NMI)
Your NMI is 10 or 11 digits with no spaces and can be found on the bottom right hand side of page 1 of your bill.
National Metering Identifier (NMI)
Your NMI is 10 or 11 digits with no spaces and can be found on the bottom right hand side of page 1 of your bill.
Business
Select or enter your date of birth as dd/mm/yyyy
Please enter as a 10 digit number with no spaces - eg 0738516000
Please enter as a 10 digit number with no spaces - eg 0400123456
Maximum file size 5Mb
Please send my electricity bill and other information by email
Please send my electricity bill and other information by email
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