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General enquiry

Please complete this form if you have a general enquiry.

You might find the answer to your query in our frequently asked questions.

View our Privacy Statement

Enquiry details
Billing and payments
Moving
Connecting to the grid
Meter reading
Portals
Make a claim
Power outage
Street lights
General/other

If you have a complaint or compliment please complete our Retail feedback form (e.g. for accounts, billing, payments, rebates, refunds, prices) or Network feedback form (e.g. for power outages and claims, connections, meter reading, safety, network management).

You can add EasyPay Rewards quickly and easily via My Account.

Need more time to pay? You can request a payment extension via My Account.

Did you know you can review and download your current bills via My Account?

If your bill is higher than expected, our high bill checklist can help you understand why.

Need more time to pay? You can also request a payment extension via My Account.

Need more time to pay? You can request a payment extension via My Account.

You can quickly and easily apply for a rebate or update your concession details via My Account.

You can download up to two years of bills via My Account.

Residential customers can view information about tariffs and fees on our website.

Business customers can view their usage and check they’re on the best tariff by logging into My Account and clicking the energy analysis tile.

Need more time to pay? You can also request a payment extension via My Account.

You can quickly and easily setup or change a Direct Debit via My Account.

While you’re there, why not add EasyPay Rewards to your account to receive a yearly reward!

You can quickly and easily view your account balance via My Account.

Need more time to pay? You can also request a payment extension via My Account

Moving? You can organise your move quickly and easily via My Account.

If you’re not currently a customer of Ergon Energy Retail, please complete our moving form.

Need to update your dog details? Our meter readers can only access your meters if it’s safe to do so. You can advise us of any dogs at your property via My Account.

Need to update other details on your account? Please complete our update account details form .

Still getting your bills by snail mail? You can switch to email billing and download up to two years of bills via My Account.

To learn more about Clean Energy or to add, change or stop a Clean Energy subscription, please visit our Clean Energy page.

To request a refund of credit on your account, please complete our request a refund form.

Please visit our solar power webpage for more information. If you still have an enquiry you can complete the form below.

Please visit our battery storage webpage for more information. If you still have an enquiry you can complete the form below.

If you’re an existing customer, please visit My Account to open a new account or organise your move.

If you’re new to Ergon Energy Retail, please complete our moving form.

If you’re an existing customer, please visit My Account to open a new account or organise your move.

If you’re new to Ergon Energy Retail, please complete our moving form.

We’re sorry to see you go.

You can close your account quickly and easily via My Account.

If you’re not registered for My Account, you can close your account via our moving form.

Please visit our connections webpage for more information. If you still have an enquiry you can complete the form below.

Please visit our connections webpage for more information. If you still have an enquiry you can complete the form below.

Please visit our connections webpage for more information. If you still have an enquiry you can complete the form below.

If we can’t access your meter we will estimate your electricity usage and adjust your next bill based on your actual usage. If we left a card at your premises to advise we couldn't access your meter, you can submit a self meter read via our Customer Self Service.

To ensure we can read your meter in the future, please let us know if you have dogs via My Account, or if you have any other access issues such as locked gates via our online form.

Self meter reads cannot be submitted via this form.

Self meter reads cannot be submitted via this form.

If you are an approved self meter reader, please submit your read via our online form.

If you have another enquiry, you can complete the form below.

Please visit our portal help webpage for more information. If you still have an enquiry you can complete the form below.

Please visit Customer Self Service for more information. If you still have an enquiry you can complete the form below.

Claims for loss or damages cannot be submitted via this form. Please submit your claim via Customer Self Service.

If you need a letter for your insurance company, please complete our insurance letter request webform.

If you don’t want to make a claim right now, you can submit an enquiry via the form below.

Enter your claim details in the comments box below.

Learn more about Network Guaranteed Service Levels.

Please check our Outage Finder for power restoration times for an unexpected outage, or find out if the power is scheduled to be turned off in your area. Call us on 13 22 96 any time of the day or night if your outage isn’t on the Outage Finder.

Any power outages, including brown outs, might be caused by fallen powerlines. Always assume fallen powerlines are ‘live’ and dangerous. Stay well clear and warn others. In case of a life threatening emergency, call Triple Zero (000) or 13 16 70 immediately.

Please enter the details in the comments box below. Include the physical address for the network fault or outage.

Any faults or outages might be caused by fallen powerlines. Always assume fallen powerlines are ‘live’ and dangerous. Stay well clear and warn others. In case of a life threatening emergency, call Triple Zero (000) or 13 16 70 immediately.

Please complete our report a problem webform for issues with street lights. If you have an enquiry you can complete the form below.

Please complete our report a problem webform for issues with trees and vegetation. If you have an enquiry you can complete the form below.

If a tree is touching any part of the powerlines, please remain away from the area and call 13 22 96 to report it immediately

Please visit our careers webpage for more information. If you still have an enquiry you can complete the form below.

Please visit our community partnerships webpage for more information. If you still have an enquiry you can complete the form below.

Please visit our tenders webpage for more information. If you still have an enquiry you can complete the form below

Your details
Are you a current Ergon Energy customer?
What type of account do you have?
Please enter either your account number or the address where the electricity is connected to
Please enter your 8 digit account number with no spaces
Please enter the address where the electricity is connected to
Your NMI is 10 or 11 digits with no spaces and can be found on the bottom right hand side of page 1 of your bill.
Please enter as a 10 digit number with no spaces - eg 0738516000
Please enter as a 10 digit number with no spaces - eg 0400123456
Select or enter your date of birth as dd/mm/yyyy
Please send my electricity bill and other information by email
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