Price changes from 1 July 2017

What's changing?

Each year our electricity prices are updated by the Queensland Competition Authority (QCA) to take into consideration a number of factors including the cost of delivering electricity to you and market changes which impact the price of electricity we buy on your behalf. We are required by the Electricity Act to charge the notified prices set out by the QCA.

The Queensland Government subsidises the price of electricity for regional Queenslanders to ensure we are on par with other parts of the state, given the vast geographic distances to deliver electricity across regional and remote Queensland.

This year, we have seen a small increase in the prices handed down by the QCA. The main reason for this is the electricity we buy on your behalf has increased in the market. This has occurred across the nation.

In 2017/18, the bill for a typical household (Tariff 11) will increase by 3.3% or around $49 a year.

If you’re also using an economy tariff for your hot water system or pool pump you may see an increase of 4.3% or around $79 with large hot water systems (Tariff 31), and 3.1% or around $58 with smaller hot water systems and pool pumps (Tariff 33).

If you receive the solar feed-in tariff, this will increase from 7 cents to 10 cents to reflect the price of buying electricity on the market.

Changes to residential tariff prices for 2017-18 are as follows:

Tariff2016-2017 Rate GST incl.2017-2018 Rate GST incl.
Tariff 1127.071c28.479c
Tariff 3115.865c17.354c
Tariff 3321.956c22.530c
Solar feed-in tariff7.448c10.102c

What you can do

We know using electricity in your home is a part of everyday life. Here are some tips to help you with the upcoming changes:

Check you’re on the best rate

Check if you could save with our handy rate calculator.

Save on your bill with our energy tips

Just a few small changes in how you use electricity at home can make a difference to your power bill. View our home and appliance energy tips.

Break up your bill

Direct Debit gives you the flexibility to pay your bills weekly, fortnightly, monthly or quarterly. You can setup Direct Debit using our online form.

Check available rebates

The Queensland Government offers eligible pensioners, seniors, health care card holders and ImmiCard holders an electricity rebate of up to $340.85 a year to assist with the cost of electricity. This rebate is applied to each bill and calculated at a daily rate. To see if you are eligible or for more information view our rebate page.

If you or someone in your home depends on life support equipment or suffers from a medical condition you may be eligible for a concession under the Electricity Life Support Concession Scheme or the Queensland Government’s Medical Cooling and Heating Electricity Concession Scheme. To find out more, visit the Department of Communities website.

Find out about other support options

If you are having difficulty paying your electricity account please contact us on 13 10 46 (Mon to Fri 7am-6.30pm) so we can discuss options available.

Customers experiencing financial hardship may be eligible for our Customer Assist program. This program provides assistance and support for customers who may be experiencing a change in financial circumstances by working with them to reduce their energy usage and develop a personalised support plan. Learn more about our support programs.

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