Changes to your bill

From 1 July 2016, you’ll see some tariff changes on your bill, with new electricity prices from the Queensland Competition Authority prices coming into effect , and some changes to metering charges set by the Australian Energy Regulator.

The pricing review process

The Australian Energy Regulator (AER) sets the network price for electricity – this is the cost of delivering electricity to customers. The Queensland Competition Authority (QCA) takes network prices determined by the AER and adds the cost of buying electricity from generators plus retailer costs to determine retail prices.

The QCA sets electricity prices in regional Queensland every year.  To ensure that people in regional Queensland are paying comparable prices to those in South East Queensland prices, the Queensland Government subsidises prices by around $500 million a year.  The actual costs of supplying electricity to customer in this large geographic area are far higher.

Prices from 1 July 2016

Customers on Tariff 11 will see an increase of about 10 percent in usage charges. However, they’ll be offset by a decrease of around 16 percent in supply charges, which cover the fixed costs of supplying and maintaining your electricity service.

For a typical customer on Tariff 11, their bill is expected to rise by 2.8 percent, or around $30 over the full year, depending on their usage. Customers also using economy Tariff 31 or 33 to power their hot water systems or pool pumps may experience a further increase.

We encourage customers to read the QCA residential factsheet for further information.

Meter services charge

As determined by the AER, your meter services charge is now separated from other network charges on your bill.

Ergon Energy customers have always paid the meter services charge, however it was spread across all customers and bundled into network charges. This meant that charges weren't clear on your account and that some customers were effectively subsidising others.

This new cost structure provides a more transparent way of billing metering costs so that customers are only required to pay for their own metering services. The aim is to move towards greater competition in metering services in the electricity market and greater customer choice in the future.

Upfront costs for changing meters

If you change your tariff and need a new meter or would like to connect a newly-built premises, you'll need to pay upfront for your new meter.

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