Financial inclusion action plan

We're committed to developing a Financial Inclusion Action Plan by the end of 2018 to provide more support for customers who face genuine hardship in paying for their electricity.

A Financial Inclusion Action Plan is an agreed strategy of practical actions that an organisation will undertake to improve financial inclusions in Australia.

Ours will be developed in alignment with Good Shepherd Microfinance and its partnership group's plans to better support customers, employees and the broader community to achieve their financial goals.

Ergon Retail joins a group of 33 well-known organisations, including banks, utilities, law firms, charities, governments and universities, who have committed to developing a financial inclusion action plan.

The development of this plan will complement our existing Customer Assist program and help us make a real difference for our customers' financial inclusion and resilience.

Find out more about Good Shepherd Microfinance's program and our commitment to launch our Financial Inclusion Action Plan.

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