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HomeSmart Savvy terms and conditions

This agreement does not alter your existing Standard Retail Contract with us or the tariffs supplied under that contract.

Eligibility criteria for participation

  1. We make the HomeSmart service available to you on the basis that you have told us that:
    1. you live in our limited release area for the service;
    2. your premises have eligible digital metering; and
    3. you are the account holder for the premises.

Suitability of premises

  1. After we receive your HomeSmart registration form, we will assess your application. If we determine (in our absolute discretion) that your premises are suitable for the HomeSmart service, we will provide the service to you.
  2. If we determine that your premises are not suitable for the service, we will tell you so in writing using the contact details you have given us.

Length of this agreement

  1. Your agreement will start on the date that we commission your HomeSmart Service (Commissioning Date).
  2. There is no additional fee for the HomeSmart BASIC service.
  3. We may offer you the opportunity to continue to use the HomeSmart Service on terms that we advise.
  4. We may end this agreement and cease supplying the HomeSmart service by delivering written notice to you using the contact details you have given us.  The agreement will then end from the date that we advise you in the notice.
  5. You may cancel this agreement at any time by contacting our Ergon Energy Customer Assist team on the advertised telephone number, email address or mailing address. The agreement will then end from the date that you advise us.
  6. Your Agreement will also end if :
    1. you cease to be the account holder for the premises; or
    2. you enter into a new agreement for HomeSmart upgraded services.

Your obligations

  1. You must tell us immediately if:
    1. you cease to be the account holder for the premises; or
    2. your contact details change.

Data collection

  1. By signing this Agreement you consent to Ergon Energy contacting you to discuss or to conduct a survey to assess your experience with your HomeSmart Service .
  2. Ergon Energy will give appropriate notification of any contact regarding recording your experience and arrange to schedule the discussion at a time convenient to you.


  1. After this agreement ends, you agree, if we ask, to complete a survey about your experience with HomeSmart.

Our liability

  1. To the extent permitted by law, if a provision of the Competition and Consumer Act 2010 (Cth) or any other statute applies to the goods or services provided by us under this agreement, our liability is limited, at our option, to:
    1. in the case of the supply of goods, any one or more of the following:
      1. replacement of the goods or the supply of equivalent goods;
      2. repair of the goods;
      3. payment of the cost of replacing or removing the goods or of acquiring equivalent goods; or
      4. payment of the cost of having the goods repaired; or
    2. in the case of the supply of services:
      1. supplying of the services again; or
      2. payment of the cost of having the services supplied again.
  2. Despite any other provision in this agreement, we are not liable to you (whether under contract, in tort, in equity, under statute or otherwise) for any loss of profit, loss of revenue, loss of use, loss of contract, loss of data, loss of production, loss of opportunity, loss of goodwill or any indirect, incidental, special or consequential loss, damage or cost howsoever caused.

Demographic data

  1. The collection of demographic data is optional. If you volunteer this information we will use it to evaluate how different types of customers respond to the HomeSmart service. We will also analyse demographic and electricity usage data to assist with our understanding of energy usage.

Privacy notice

  1. We are collecting your personal information for the purpose of enabling you to receive the HomeSmart service. If you do not provide all the required information you may not be able to access the HomeSmart service. Your personal information will not be disclosed to any other third parties, other than those listed in the paragraph below, without your consent unless authorised or required by law. If you wish to apply for access to your personal information or make a privacy complaint, you may contact the Privacy Officer on 1300 885 034. If you have provided personal information of another individual (such as an authorised representative), please ensure that you advise the person about this privacy statement. Our privacy policy is available at www.ergon.com.au.

Consent to provide personal information to affiliated organisations

  1. You consent for us to disclose your name, address, detailed electricity data, national meter identifier, contact details and any demographic data collected in the process of registering for or using the HomeSmart service to our affiliated organisations for the purpose of service delivery, analysis, reporting, marketing and communications associated with the provision of the HomeSmart service. Affiliated organisations include the project's hardware and software providers, HabiDapt, and their analytics service provider, CBIG Pty Ltd, and any other organisations commissioned to assist in providing the HomeSmart service. The affiliated organisations will only be permitted to use this information for the purposes of this agreement. In addition, we may use and disclose personal information as set out in its Privacy Policy (at https://www.ergon.com.au/about-us/help-and/support/privacy-policy).
  2. You permit us to provide your email address to HabiDapt for the purpose of sending you information concerning your HomeSmart service. You understand that any information provided to HabiDapt will be stored and may be accessed outside Australia, including the USA and Canada.  You also understand that the information provided to HabiDapt is subject to USA and Canadian Privacy Laws.


In this agreement:

Ergon Energy, we, us, our means Ergon Energy Queensland Pty Ltd, its related entities, its employees, contractors, servants or agents.

HabiDapt means HabiDapt Pty Ltd, its employees, contractors, servants or agents.

HomeSmart Service means the information you receive on your energy usage, the enablement of set and forget programs, alerts and alarms and reports that your receive as part of using the service.

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