Additional services

We offer a range of convenient options to help you manage your account and your energy use.

Manage your account online

With your bills coming in monthly, why not pay your bill online with My Account.

My Account is our new service which makes it so easy to manage your account online at any time.

Registering is simple – just have your account number handy, which you’ll find in the ‘account details’ section on the front of your Ergon Retail bill.

Get started with My Account today

Get help to pay your bill

When financial difficulties can arise, we’re here to support you if we can.

If you think you may have difficulty paying your existing bill, we can set up a payment extension to help you pay your account balance in full at a later date, or in a schedule of affordable instalments.

Request an extension anytime via our self-service phone line on 13 10 46.

Say goodbye to paper bills

Why not streamline the process and try e-bill today!

Email means you’ll get your bill when it’s generated, so you won’t have to wait days for the post.  Receive and check your bills and any other alerts from us wherever you have access to your emails.

All you have to do is let us know the email address you’d like to use, and we’ll send your bills, account updates and reminders directly to your inbox.

Make the switch to paperless today

Understand your energy use

Knowing the real costs of running your household appliances can help you manage your energy use.

With some changes to your appliances and a little bit of know-how, you’d be surprised how much more control you can have over your energy use.

Whether you’re lighting up a room or cooling it down, our tips, tools and advice can help you be an energy savvy family.

Check out our energy saving tips and usage calculators

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