Asset ownership dividend
The Queensland Government has pledged to give households an asset ownership dividend for two years, through their electricity bills.
The dividend payments of $50 per year will be automatically credited to active residential accounts for customers using less than 100 megawatt hours of electricity per year.
The first $50 payment was made on 30 April 2018. The second $50 payment will be made on 30 April 2019.
The asset ownership dividend is in addition to any energy rebates and concessions you may already receive.
Learn more about the electricity asset ownership dividend.
Frequently asked questions
About the dividend
What is the Asset Ownership Dividend? Why am I receiving it?
The Queensland Government understands that energy affordability is a concern for many households, not only those on low incomes.
To assist with energy costs, the Asset Ownership Dividend is a direct rebate provided by the Queensland Government to all Queensland households, in 2018 and 2019. Households will receive the $50 rebate automatically on their first power bill issued after April in both 2018 and 2019, a total of $100 per household over the two years.
When will the Dividend be paid? Do customers need to apply?
The Dividend will be applied automatically as a credit to each residential electricity bill issued after 30 April 2019, so customers will see the Dividendon the bill that covers this date. However, timing of when customers receive their bill covering 30 April will depend on each customers’ individual electricity billing cycle.
How will customers know they have received the Dividend?
Electricity bills issued after 30 April 2019 will show a $50 credit, with the wording “Queensland Government Asset Ownership Dividend”, or similar.
Does GST apply to the Dividend?
The Dividend is exempted from GST and most retailers are noting this on customers’ electricity bills. Should customers have any queries about the application of the $50 dividend credit on their bill, they should contact us on 13 10 46 (Monday to Friday 7am-6.30pm)..
Can I have the $50 dividend refunded to me via EFT or cheque?
You can obtain a refund of the dividend if:
- You are finalising your account, will no longer hold any active account with Ergon Energy Retail and your account is in credit.
- You have solar and are regularly in credit. In this case you are eligible for a full refund, inclusive of the Asset Ownership Dividend.
Will all households receive the $50 Asset Ownership Dividend payment?
The $50 dividend is being provided to households who receive a stand-alone bill for their electricity use. Households must have an account that is active on 30 April 2019.
This includes households who pay electricity to their landlord, property manager, caravan park owner or body corporate in an on-supply (exempt seller) arrangement. These customers will have the Dividend credited to their bills by their on-supplier.
Households with card-operated meters are also eligible for the rebate. The rebate will become available for transfer to their orange power cards (linked card) from 30 April 2019. Similar to the way that the card operated meter customers receive the Electricity Rebate, customers can choose when the Dividend is to be transferred onto their linked card.
Will customers who receive their electricity bill from a body corporate or a site manager receive the Dividend?
Not all households have an account with an electricity retailer. In some situations a landlord, property manager, park owner or body corporate buys electricity in bulk and on-sells this to residents based on their metered consumption. This is known as an on-supply (exempt seller) arrangement.
On-supply customers will also receive the $50 Dividend. Arrangements are in place such that residential complex owners or managers will receive a credit on their electricity bill for the number of households they manage, and they will pass each rebate onto households as part of their next bill. If residents/on supply-customers haven’t received this assistance by end July 2019, they should contact their embedded network owner (body corporate, caravan park owner, etc).
Will the Dividend affect my other concessions?
No. The Asset Ownership Dividend will be provided to all Queensland households, and does not affect customers’ eligibility for any other Queensland Government concession or rebate, such as the Queensland Government’s annual $341 Electricity Rebate.
Will customers using card operated electricity meters in remote communities receive the rebate?
Yes. The rebate will become available for transfer to these customers’ orange power card (linked card) from 30 April 2019. Similar to the Electricity Rebate, customers using card operated meters will be able to choose when the Asset Ownership Dividend is to be transferred onto their linked card.
I receive my electricity bill from a body corporate or similar. Will I get the dividend?
Yes. If you receive a bill from an on-seller such as a body corporate, landlord, property manager or caravan park, they will receive your dividend credit on their bill and pass it onto you through your next electricity bill. If you haven’t received the dividend by September 2019, please contact your on-seller.
If electricity is included in customers’ rent and they don’t receive a separate electricity bill – will they still receive the $50 Dividend?
No. To receive the Dividendcustomers must receive a stand-alone bill for their electricity supply/consumption.
If a customer is currently in credit with their provider – will they still receive the $50 Dividend?
Yes. The $50 Dividendwill still be applied to the bill for those customers who may be in credit.
Embedded network owners
What action do operators or owners of embedded electricity networks need to take?
Embedded network owners need to contact their electricity retailer to ensure that their embedded network customers (residents) are provided with the $50 Dividend. To help identify eligible residents, embedded network operators need to notify their retailer of the number of occupied households within their network. A special Form (Form 511) has been provided to electricity retailers, and to embedded network industry groups, for this purpose.
If you’re one of our embedded network customers, you’ll need to:
- Complete the application for asset ownership dividend form
- Return the form as soon as possible to Ergon Energy Retail:
- Email: firstname.lastname@example.org
Retailers will provide a bulk credit via the embedded network operators’ bill, i.e. $50 x number of occupied households, on the corresponding bill that covers 30 April 2019. For households within embedded networks to receive the rebate, they must receive a stand-alone bill for their electricity use, and be an occupant of the premises (hold an open account) on 30 April 2019.
Embedded network operators are responsible for passing on the $50 rebate to their residents on their next bill.