Asset ownership dividend

The Queensland Government has pledged to give households an asset ownership dividend for two years, through their electricity bills.

The dividend payments of $50 per year will be automatically credited to active residential accounts for customers using less than 100 megawatt hours of electricity per year.

The first dividend payment was made on 30 April 2018. The second payment will be made in 2019 at a date to be confirmed.

The asset ownership dividend is in addition to any energy rebates and concessions you may already receive.

Learn more about the electricity asset ownership dividend.

Frequently asked questions

About the dividend

What is the asset ownership dividend?

The asset ownership dividend is a $50 per year payment provided by the Queensland Government to all households over two years to assist with energy costs (total of $100). It will be automatically credited to customers through their electricity bills.

The payment is funded by the dividends generated by Queensland Government owned energy companies such as Ergon Energy and Energex, which are being shared with Queensland households.

When will the dividend be paid?

The first dividend payment was automatically credited to eligible active residential accounts on 30 April 2018 and will appear on your next bill after this date. The timing of when you receive your bill will depend on your electricity billing cycle.

The second dividend payment will be made in 2019. We’ll let customers know about the second payment date once it’s confirmed.

How can I tell if I’ve received the dividend?

You can tell if you’ve received the dividend by looking at your electricity bill covering 30 April 2018. The first page of your bill will display the following message: “Important – You’ve received the $50 Queensland Government Asset Ownership Dividend as a credit on this account. For details visit ergon.com.au/dividend”.

Under the “Other Charges & Credits” section of your bill you will also see a $50 credit, with the wording “Qld Govt Asset Ownership Dividend”.

If you did not receive the dividend on your bill that covers 30 April 2018, please contact us on 13 10 46 (Monday to Friday 7am-6.30pm).

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What do I do if I haven’t received the dividend?

The dividend was automatically applied to all eligible active residential accounts on 30 April 2018 and will appear on your next bill after this date. If you did not receive the dividend on your bill that covers 30 April 2018, please contact us on 13 10 46 (Monday to Friday 7am-6.30pm).

Can I have the $50 dividend refunded to me via EFT or cheque?

You can obtain a refund of the dividend if:

  • You are finalising your account, will no longer hold any active account with Ergon Energy Retail and your account is in credit.
  • You have solar and are regularly in credit. In this case you are eligible for a full refund, inclusive of the Asset Ownership Dividend.

Eligibility

Who is eligible for the dividend?

Active residential electricity account holders in Queensland using less than 100 megawatt hours per year are eligible for the dividend.

Do I need to apply for the dividend?

No, you don’t need to apply for the dividend. We will automatically provide the dividend to eligible customers through their electricity bills.

Will the dividend affect my other rebates/concessions?

No. The asset ownership dividend does not affect your eligibility for any other Queensland Government concessions or rebates.

I receive my electricity bill from a body corporate or similar. Will I get the dividend?

Yes. If you receive a bill from an on-seller such as a body corporate, landlord, property manager or caravan park, they will receive your dividend credit on their bill and pass it onto you through your next electricity bill. If you haven’t received the dividend by September 2018, please contact your on-seller.

I live in a Card Operated Meter community. Will I get the dividend?

Yes. Ergon Energy is currently upgrading all Card Operated Meters. The new meters allow the $50 dividend credit to be provided automatically to you when you recharge your power card.

If your community already has the new meters, you will receive the first $50 credit when you recharge your Orange ‘Linked’ Power Card. Payments will begin after 30 April 2018 and will continue to be credited throughout May.

If your community is yet to receive the new meters, you will receive the first $50 credit as part of the meter upgrade.

All eligible customers will receive the second $50 credit in 2019 at a date to be confirmed.

Electricity is included in my rent so I don’t get a separate electricity bill. Do I get the dividend?

No. To receive the dividend you must be separately charged for your electricity use.

My account is currently in credit. Do I get the dividend?

Yes. The $50 dividend will be applied to all eligible accounts, including those currently in credit.

Embedded network owners

I’m an embedded network owner. What do I need to do?

Embedded networks are private electricity networks that serve multiple premises, such as in apartment blocks and caravan parks. The Queensland Government is asking all embedded network owners to identify with their electricity retailer to ensure their embedded network customers are provided with the dividend.

If you’re one of our embedded network customers, you’ll need to:

Once we’ve received your form, we will provide a bulk credit to you (i.e. $50 x number of occupied households) on your next bill. You should then provide the $50 dividend to residents on their next bill.

We understand that some exempt sellers engage a third party meter reading and billing service. In this case you may wish to contact your third party provider for assistance.

Note: Failure to pass on the dividend to residents is a breach of condition 12 of your retail exemption conditions with the Australian Energy Regulator.

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