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Move your electricity quickly and easily online with Ergon Energy Retail.

If you want to connect electricity to a new construction, please visit our Residential connections page.

View our Privacy Policy

Required fields are marked with an asterisk ( * )

Your details
I want to
Please note: If the new address is disconnected a visual safety inspection may be required before reconnection. If you are aware that the energy to the premise is disconnected, please call us on 13 10 46 to arrange reconnection.
Are you a current Ergon customer?

Please note you must be the main account holder to continue this request

What type of account would you like to open or close?
What is the primary use of power at your new address?
Are you eligible for a concession?
Please set the account up in the name of the concession card holder.
Select or enter your date of birth as dd/mm/yyyy
Please enter as a 10 digit number with no spaces - eg 0400123456
Connection details
If you need to connect more than 5 addresses, please email businesscustomerservice@ergon.com.au for assistance
What address are you moving to?
Select or enter a week day at least 4 business days in the future as dd/mm/yyy
For example, a gym, florist, café and so forth.
Can we gain access to the meters when you're not present?
Are there any dogs at the address? This information helps us take appropriate safety precautions when entering the address
Is it safe for us to access the meters?
E.g. Gate has an Ergon lock, pin # for lock
What is the 1st address you are moving to?
Select or enter a week day at least 4 business days in the future as dd/mm/yyy
For example, a gym, florist, café and so forth.
Can we gain access to the meters when you're not present? #1
Are there any dogs at the address? #1 This information helps us take appropriate safety precautions when entering the address
Is it safe for us to access the meters? #1
E.g. Gate has an Ergon lock, pin # for lock
What is the 2nd address you are moving to?
Select or enter a week day at least 4 business days in the future as dd/mm/yyy
For example, a gym, florist, café and so forth.
Can we gain access to the meters when you're not present? #2
Are there any dogs at the address? #2 This information helps us take appropriate safety precautions when entering the address
Is it safe for us to access the meters? #2
E.g. Gate has an Ergon lock, pin # for lock
What is the 3rd address you are moving to?
Select or enter a week day at least 4 business days in the future as dd/mm/yyy
For example, a gym, florist, café and so forth.
Can we gain access to the meters when you're not present? #3
Are there any dogs at the address? #3 This information helps us take appropriate safety precautions when entering the address
Is it safe for us to access the meters? #3
E.g. Gate has an Ergon lock, pin # for lock
What is the 4th address you are moving to?
Select or enter a week day at least 4 business days in the future as dd/mm/yyy
For example, a gym, florist, café and so forth.
Can we gain access to the meters when you're not present? #4
Are there any dogs at the address? #4 This information helps us take appropriate safety precautions when entering the address
Is it safe for us to access the meters? #4
E.g. Gate has an Ergon lock, pin # for lock
What is the 5th address you are moving to?
Select or enter a week day at least 4 business days in the future as dd/mm/yyy
For example, a gym, florist, café and so forth.
Can we gain access to the meters when you're not present? #5
Are there any dogs at the address? #5 This information helps us take appropriate safety precautions when entering the address
Is it safe for us to access the meters? #5
E.g. Gate has an Ergon lock, pin # for lock
Account preferences

Please note that if you’re connecting multiple addresses the following account preferences will apply to all

Would you like to add direct debit on your account?
How would you like your account to be debited? Please note, there is a minimum debit amount of $15
Select or enter the date as DD/MM/YYYY
Please note, there is a minimum debit amount of $15
I would like my regular payments to be paid:
I would like the remainder to be debited on the due date:
Would you like to donate to the Royal Flying Doctor Service?
Would you like to contribute to Clean Energy?

Find out more about Clean Energy

Find out more about Clean Energy for business

Please enter an amount between 2.5% and 100%. Clean Energy is charged at 8.6 cents per kWh.

You will receive a welcome email to EnergyCheck upon receipt of your first bill

Would you like to add direct debit on your account?
How would you like your account to be debited? Please note, there is a minimum debit amount of $15
Select or enter a week day at least 8 business days in the future as dd/mm/yyy
Please note, there is a minimum debit amount of $15
I would like my regular payments to be paid:
I would like the remainder to be debited on the due date:
Would you like to donate to the Royal Flying Doctor Service?
Would you like to contribute to Clean Energy?

Find out more about Clean Energy

Find out more about Clean Energy for business

Please enter an amount between 2.5% and 100%. Clean Energy is charged at 8.6 cents per kWh.

You will receive a welcome email to EnergyCheck upon receipt of your first bill

Concession details
Living arrangements at the property
Concession card type
Select or enter the date as dd/mm/yyyy
The above address is...
I will notify...
My living arrangements...
I authorise and consent...
Close account
Will you need your current address disconnected? If you want to close your account, please select ‘Yes’ to this question.
If you need to disconnect more than 5 addresses, please email businesscustomerservice@ergon.com.au for assistance
What is the address to be disconnected?
Select or enter a week day at least 4 business days in the future as dd/mm/yyyy
Can we gain access to the meters when you’re not present?
E.g. Gate has an Ergon lock, pin # for lock

Please note: Your account will be closed after a final meter read. This will take place within 4 business days of your chosen date in urban and short rural areas, 5-10 business days in long rural areas and as advised by Ergon Energy in isolated areas. If access is not provided you will be charged a fee of $58.89 for urban and short rural areas, $235.57 in long rural and isolated areas.

For safety reasons, please be aware that after you request to close your account which may include the de-energisation of supply, electricity will still remain live to the meter box. Any renovations or demolition performed at the property may be unsafe and would require the service line to be removed.

What is the 1st address to be disconnected?
Please select a week day at least 4 business days in the future dd/mm/yyyy
Can we gain access to the meters when you’re not present? #1
E.g. Gate has an Ergon lock, pin # for lock

Please note: Your account will be closed after a final meter read. This will take place within 4 business days of your chosen date in urban and short rural areas, 5-10 business days in long rural areas and as advised by Ergon Energy in isolated areas. If access is not provided you will be charged a fee of $58.89 for urban and short rural areas, $235.57 in long rural and isolated areas.

For safety reasons, please be aware that after you request to close your account which may include the de-energisation of supply, electricity will still remain live to the meter box. Any renovations or demolition performed at the property may be unsafe and would require the service line to be removed.

What is the 2nd address to be disconnected?
Please select a week day at least 4 business days in the future dd/mm/yyyy
Can we gain access to the meters when you’re not present? #2
E.g. Gate has an Ergon lock, pin # for lock

Please note: Your account will be closed after a final meter read. This will take place within 4 business days of your chosen date in urban and short rural areas, 5-10 business days in long rural areas and as advised by Ergon Energy in isolated areas. If access is not provided you will be charged a fee of $58.89 for urban and short rural areas, $235.57 in long rural and isolated areas.

For safety reasons, please be aware that after you request to close your account which may include the de-energisation of supply, electricity will still remain live to the meter box. Any renovations or demolition performed at the property may be unsafe and would require the service line to be removed.

What is the 3rd address to be disconnected?
Please select a week day at least 4 business days in the future dd/mm/yyyy
Can we gain access to the meters when you’re not present? #3
E.g. Gate has an Ergon lock, pin # for lock

Please note: Your account will be closed after a final meter read. This will take place within 4 business days of your chosen date in urban and short rural areas, 5-10 business days in long rural areas and as advised by Ergon Energy in isolated areas. If access is not provided you will be charged a fee of $58.89 for urban and short rural areas, $235.57 in long rural and isolated areas.

For safety reasons, please be aware that after you request to close your account which may include the de-energisation of supply, electricity will still remain live to the meter box. Any renovations or demolition performed at the property may be unsafe and would require the service line to be removed.

What is the 4th address to be disconnected?
Please select a week day at least 4 business days in the future dd/mm/yyyy
Can we gain access to the meters when you’re not present? #4
E.g. Gate has an Ergon lock, pin # for lock

Please note: Your account will be closed after a final meter read. This will take place within 4 business days of your chosen date in urban and short rural areas, 5-10 business days in long rural areas and as advised by Ergon Energy in isolated areas. If access is not provided you will be charged a fee of $58.89 for urban and short rural areas, $235.57 in long rural and isolated areas.

For safety reasons, please be aware that after you request to close your account which may include the de-energisation of supply, electricity will still remain live to the meter box. Any renovations or demolition performed at the property may be unsafe and would require the service line to be removed.

What is the 5th address to be disconnected?
Please select a week day at least 4 business days in the future dd/mm/yyyy
Can we gain access to the meters when you’re not present? #5
E.g. Gate has an Ergon lock, pin # for lock

Please note: Your account will be closed after a final meter read. This will take place within 4 business days of your chosen date in urban and short rural areas, 5-10 business days in long rural areas and as advised by Ergon Energy in isolated areas. If access is not provided you will be charged a fee of $58.89 for urban and short rural areas, $235.57 in long rural and isolated areas.

For safety reasons, please be aware that after you request to close your account which may include the de-energisation of supply, electricity will still remain live to the meter box. Any renovations or demolition performed at the property may be unsafe and would require the service line to be removed.

Communication preferences
Please send my electricity bill and other information by email

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