Know what to expect with fixed payments
EasyPay Rewards smooths out the highs and lows of your bills across the year and gives you the comfort of knowing how much your payments will be each week, fortnight or month.
Plus, we'll also give you a $75 reward on your residential account for up to two reward periods. Who doesn't love a reward?
The Queensland Government announced that households will also receive an asset ownership dividend of $50 through their bills in 2018 and 2019.
To apply for EasyPay Rewards, simply register for or login to My Account and follow the prompts.
Apply by 1 April 2019 to receive your two rewards.
Find out more about getting EasyPay Rewards on your business account.
When we'll need to speak to you
In some cases we’ll need to speak with you over the phone to assist with your EasyPay Rewards sign up. Please call to speak to one of our friendly team members on 13 10 46 (7am – 6.30pm, Mon – Fri) if you:
- would like to make your payments by Centrepay
- have a current payment extension in place.
How it works
EasyPay Rewards combines three great services:
- SmoothPay To help you plan your budget - you'll know how much your payments will be each week, fortnight or month.
- Direct Debit To take the hassle out of paying your account - just set it and forget it!
- e-Bill To receive your bills and account updates straight away by email - no waiting for the snail mail.
You'll make weekly, fortnightly or monthly payments by Direct Debit or Centrepay and we'll send your electricity bills and updates by email, which is fast and convenient.
Your payments are based on your usage over the past 12 months, or on comparative usage data. We’ll review your account every 6 months to check you’re on track and let you know if any changes to your payments will be required. While EasyPay Rewards is active on your account, your electricity bill will be issued as a statement only.
To qualify, you’ll need to:
- Be the financially responsible account holder of a residential Ergon Energy Retail account
- Have a zero or credit balance on your account
- Have your current bill issued within the last 30 days
- Set up agreements on your account for:
- SmoothPay, and
- Direct Debit or Centrepay, and
- Maintain your agreements for all three of these services on your account with no missed payments or email delivery failures.
View the EasyPay Rewards Terms and Conditions.
Frequently asked questions
How can I get EasyPay Rewards?
To qualify, you’ll need to:
- Be the financially responsible account holder of a residential account or small business Ergon Energy Retail account using less than 100 MWh of electricity per year
- Have a zero or credit balance on your account to set up a SmoothPay schedule
- Have your current bill issued within the last 30 days
- Set up SmoothPay, Direct Debit or Centrepay and e-Bill agreements on your account
- Maintain SmoothPay, Direct Debit or Centrepay and e-Bill agreements on your account with no missed payments or email delivery failures.
What happens if I move house?
You can transfer eligibility to a new Ergon Energy Retail account if it is in the same account holder’s name and you successfully register for EasyPay Rewards on the new account.
I have more than one account with Ergon Energy Retail. Can I get a reward on all of my accounts?
Yes, EasyPay Rewards can be applied to additional accounts provided they meet the eligibility criteria.
I’m on the Customer Assist program. Can I still get EasyPay Rewards?
Please call our Customer Assist team on 1800 670 352 to check your eligibility and step you though some options.
I have missed payments on my account before getting EasyPay Rewards. Will I still receive the reward?
Your eligibility will commence from the date that EasyPay Rewards becomes active on your account, so your previous payment history will not be assessed.
I have the 44c Solar Bonus Scheme and my account is always in credit. Can I get EasyPay Rewards?
SmoothPay payment schedules are designed to even out the highs and lows in your bills. So if you never need to make payments, we are unable to apply a SmoothPay or EasyPay Rewards. EasyPay Rewards relies on having SmoothPay and Direct Debit on your account to make payments.
How much is the reward?
The reward is $75 for eligible residential customers and $120 for eligible small business customers, for up to 3 reward periods. To receive all three rewards you must have applied by 30 September 2018.
How will I know if I qualify for the reward?
Your SmoothPay, Direct Debit or Centrepay and e-Bill agreements must remain active on your account, with no missed payments or email delivery failures. If you qualify for the reward, we’ll send you a confirmation email to let you know a credit has been applied to your account.
How and when do I receive the reward?
Rewards will be applied to eligible accounts from December 2017, and will continue to be applied to eligible accounts on a monthly basis to newly registered eligible accounts. They will appear in the ‘Other Charges and Credits’ section of the next bill issued after the credit is applied.
What about the $50 and $125 off your bill that I’ve heard about?
Residential customers will automatically receive a $50 per year dividend payment through their bills in 2018 and 2019. The $125 refers to the $50 dividend payment plus the additional $75 you can receive off your bill if you get EasyPay Rewards.
My account has more than one account holder. Do we each receive a reward?
Rewards are applied only once to each eligible account per reward period.
Can I request a refund if the reward is sitting on my account as a credit?
You can apply for a refund to the value of your reward once per reward period. However, leaving the reward credit value against your account may help reduce your payment amount when we review your SmoothPay arrangement every 6 months.
If I receive a reward in the first period, will I also get rewards in the second and third periods?
Rewards eligibility is determined for each reward period and relies on maintaining SmoothPay, Direct Debit or Centrepay and e-Bill agreements on your account with no missed payments or email delivery failures during the period. The number of rewards you receive also depends on the date you registered for EasyPay Rewards.
What is SmoothPay?
SmoothPay helps you plan your budget by smoothing out the highs and lows of your electricity bills over the year. You get the comfort of knowing how much your payments will be each week, fortnight or month.
Will there be any changes to my bills?
You’ll continue to receive your bills but as a statement only. Please continue to make the regular payments on your SmoothPay schedule.
Why is my account in credit? Is my SmoothPay amount too high?
SmoothPay is designed to even out the highs and lows in your bills at different times of the year, which may mean your account is sometimes in credit. Any credit held is required to balance out your payments over the year.
Will my SmoothPay payment schedule change?
We’ll review your account every 6 months to check you’re on track and let you know if any changes to your payments will be required.
Will you let me know if my SmoothPay payment schedule changes?
Yes we’ll notify you of any changes to your SmoothPay payment schedule.
I tried to register but was told I am not eligible for SmoothPay. How do I get a reward?
You need to set up and maintain SmoothPay, Direct Debit or Centrepay and e-Bill arrangements on your account to be eligible for EasyPay Rewards. Call us on 13 10 46 for help to run through your options.
What is Direct Debit?
Direct Debit allows you to pay weekly, fortnightly or monthly with payments transferred from your nominated account automatically.
What is Centrepay?
Centrepay allows you to nominate an amount to be paid automatically from your Centrelink payments. It’s a free service provided by Centrelink, which we can arrange for you.
I can pay regularly and on time, but don’t want Direct Debit or Centrepay. Can I still get EasyPay Rewards?
To be eligible for the benefits of EasyPay Rewards you need to use Direct Debit or Centrepay. You can pay your account using other methods if you prefer, however you won’t be eligible for EasyPay Rewards.
My payment by Direct Debit or Centrepay failed. Can I still receive the reward?
If you make a manual payment within seven (7) days, your Direct Debit or Centrepay arrangement will continue and you will still be eligible for a reward, providing you continue to maintain your SmoothPay and e-Bill agreements
If my SmoothPay amount changes, do I need to update my Direct Debit settings?
No, we’ll update your Direct Debit amount to match your SmoothPay amount when your new payment schedule commences.
If my SmoothPay amount changes, do I need to update my Centrepay settings?
Yes, you’ll need to contact us or Centrelink before your updated SmoothPay schedule commences to update your Centrepay arrangement on your behalf.
What is e-Bill?
e-Bill is the option to receive your bills, letters and notices from Ergon Energy Retail by email.
I receive my bill via email but another account holder receives theirs by post. Am I still eligible for the reward?
All account holders receiving a copy of the bill must choose to receive it by email to qualify for EasyPay Rewards. Please ask all account holders to ensure they’re registered to receive their copy via email.
I don’t have an email address. Can I still get EasyPay Rewards?
To be eligible for the benefits of EasyPay Rewards you need to receive your bills and notices by email. You can receive your bills via post if you prefer, however you won’t qualify for EasyPay Rewards.
What happens if my email bill bounces back?
An email delivery failure will cancel your e-Bill arrangement and we’ll send your bill or notice to your postal address instead. This may mean you don’t qualify for a reward in that period.