Retail feedback form

If you have a complaint, compliment or other feedback for Ergon Retail please fill out the form below. If necessary, one of our team members will respond to your query within two business days.

You can use this form to provide feedback on:

  • Accounts
  • Billing (including estimated bills)
  • Payments
  • Concessions/rebates
  • Tariffs, prices and fees
  • Refunds (including solar refunds)
  • Clean Energy subscriptions
  • Life Support program
  • Careers at Ergon Retail

If your feedback is about another matter, see our Network Feedback form. If you have a general customer service query please use our General Enquiries form.

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Required fields are marked with an asterisk (*).

Contact Details
Are you currently an Ergon Energy customer? * Do you currently have a contract with us?
Please enter the 8 digit number without spaces
Date of Birth
Please enter your best day time contact number as 10 digits with no spaces, eg 0738516000

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EasyPay Rewards has been extended!

Apply by 30 Sept 2018 to receive $75 each year for residential customers and $120 each year for businesses.