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COVID-19 response

We understand our customers are concerned about the impact COVID-19 is currently having on their lives, so we won’t be doing disconnections unless it’s for safety reasons or requested by a customer.

The Queensland Government’s $200 rebate for all households and $500 rebate for small to medium businesses that consume less than 100-thousand kilowatt hours annually has been applied to all eligible accounts.

The Queensland Government utility bill relief credit will be displayed in the other charges and credits section of your bill.

Read our Energy Queensland COVID-19 Safe plan (PDF 864.7 kb) to see how we're committed to providing an essential service to our customers and communities. This plan will adapt and change in line with the latest government advice.

Read more about how we can support you

Are you needing some additional support?

If you’re having trouble paying your bill, there are a range of options including rebates to help you get back on track and ensure the power stays on.

One of the best ways to manage your energy payments is through My Account. It’s quick and easy to register and gives you 24/7 access to all your account info on any device so you can pay bills online, learn more about rebates and get payment extensions without a phone call. There are already more than 250,000 customers using My Account.

If you have a query that isn't covered by our FAQ's or cant be completed in My Account, and it’s not an urgent matter, please send us a message via Facebook or Messenger and we’ll get back to you as soon as we can.

Otherwise, our customer service teams can help during business hours Monday-Friday:

Let's work together. We're here to help. Stay safe and stay informed.