Retail feedback form

If you have a complaint, compliment or other feedback for us please fill out the form below. If necessary, one of our team members will respond to your query within two business days.

Please note: If your feedback is about power supply issues, please complete the Ergon Network feedback form.

You can use this form to provide feedback on:

  • Accounts
  • Billing (including estimated bills)
  • Payments
  • Concessions/rebates
  • Tariffs, prices and fees
  • Refunds (including solar refunds)
  • Clean Energy subscriptions
  • Life Support program
  • Careers at Ergon Retail

If you have a general customer service query please use our General Enquiries form.

View our Privacy Statement.

Required fields are marked with an asterisk (*).

Contact Details
Are you currently an Ergon Energy customer? * Do you currently have a contract with us?
Please enter the 8 digit number without spaces
Date of Birth
Date of birth
Please enter your best day time contact number as 10 digits with no spaces, eg 0738516000
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