Retail feedback form

If you have a complaint, compliment or other feedback for us please fill out the form below. If necessary, one of our team members will respond to your query within two business days.

Please note: If your feedback is about power supply issues, please complete the Ergon Network feedback form.

You can use this form to provide feedback on:

Accounts
Billing (including estimated bills)
Payments
Concessions/rebates
Tariffs, prices and fees
Refunds (including solar refunds)
Clean Energy subscriptions
Life Support program
Careers at Ergon Retail

If you have a general customer service query please use our General Enquiries form.

View our Privacy Statement.

Required fields are marked with an asterisk (*).

Contact Details

Title

First name *

Last name *

Are you currently an Ergon Energy customer? * Do you currently have a contract with us?

Account number Please enter the 8 digit number without spaces

Date of Birth

Day Month Year

Nature of feedback

Company name

Address *

Suburb/Town *

State

Postcode *

Email address *

Phone number Please enter your best day time contact number as 10 digits with no spaces, eg 0738516000

How would you like to be contacted?

Type of feedback

Your complaint, compliment or general feedback *

What resolution are you seeking?

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Retail feedback form