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The meter reader couldn't get to my meter. What happens next?

Sometimes we’re required to issue your bill based on an estimate of your usage, when an actual read from a meter reader wasn’t available.

If this happens, you can request to supply your own read and have your bill reissued with a new due date for payment.

To ensure we can read your meter in the future, please update your details online regarding access issues such as locked gates or if you have dogs, let us know via My Account.