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New and replacement meter charges

If you request a new meter because of a change of tariff or a new connection to newly-built premises, you will pay a one-off, upfront charge for that meter at your home or business.

Meter costs vary depending on the type of meter, whether you are installing a meter for a new connection or replacing an existing meter and are separate to your meter services charge.

Your electrician will be able to provide advice on which meter is suitable for your needs as it will depend on a number of factors including your switch board and the meter/s you already have.  Additional costs may be incurred depending on the suitability of your switchboard.

New meter connections

If you are establishing a new meter connection, you will pay for:

After two years you will then only pay the non-capital portion of the meter services charge related to the network tariffs connected to that meter.

Upfront meter charges for new meters

Meter type

Cost per meter
GST incl.
from 1 July 2017

Cost per meter
GST incl.
from 1 July 2016

Single phase - primary$366.97$333.98
Single phase - primary + solar$366.97$341.87
Dual element - primary + controlled load$458.63$442.39
Dual element - primary + controlled load + solar$366.97$341.87
Poly phase DC 1 - primary$675.13$636.54
Poly phase DC - primary + solar$675.13$644.42
Poly phase CT 2 - primary$1,808.38$1749.14
Poly phase CT - primary + solar$1,808.38$1757.03
Additional single phase - controlled load $366.97$352.39
Additional poly phase DC - controlled load $675.13$654.94
Additional poly phase CT - controlled load $1,808.38$1767.55
Additional single phase - primary or solar$366.97$341.87
Additional poly phase DC - primary or solar $675.13$644.42
Additional poly phase CT - primary or solar $1,808.38$1757.03
New single phase - solar $366.97$341.87
New poly phase DC - solar $675.13$644.42
New poly phase CT - solar $1,808.38$1757.03

1 DC = direct current. 2 CT = current transformer.

Meter replacements due to a fault with the meter will be made  there is a defect with a meter it will be replaced with no upfront meter charge.

Charges reflect the application of the Queensland Government’s Uniform Tariff Policy which ensures customers in regional Queensland pay the same upfront meter charges as customers in South East Queensland.

Meter replacements

If you are replacing an existing working meter, you will pay for:

  • the upfront meter charge for the new meter,
  • the ongoing non-capital portion of the meter services charge for the new meter, and
  • the capital component of the meter services charge for the working meter that was removed.

Upfront meter charges for replacement meters

Meter type

Cost per meter
GST incl.
from 1 July 2017

Cost per meter
GST incl.
from 1 July 2016

Single phase $366.97 $360.28
Dual element $458.63 $450.27
Poly phase DC 1$675.13 $662.83
Poly phase CT 2$719.37 $1775.43

1 DC = direct current. 2 CT = current transformer.

Meter replacement instigated by the distributor will not incur an upfront charge. If there is a defect with a meter it will be replaced with no upfront meter charge.

Charges reflect the application of the Queensland Government’s Uniform Tariff Policy which ensures customers in regional Queensland pay the same upfront meter charges as customers in South East Queensland.

When you install a solar meter, you replace the primary network tariff. As a result, you need to pay the upfront meter charge and the non-capital component of the meter services charge for both the solar and primary network tariffs. You'll also continue to pay the capital cost of the primary network tariff for the meter that was replaced.

Frequently asked questions

Why are meter services charges applied?

The Australian Energy Regulator is helping to transition the electricity industry to a fairer, more transparent way of billing metering costs. Previously, meter services charges were spread across all customers and wrapped up into network costs.

Does everyone have to pay these charges?

These changes apply to all customers across Queensland with a regulated meter.

If I'm a designated self-read customer, do I have to pay this charge?

Yes, as these charges cover the combined cost of providing your meter and the operation and maintenance costs. Even if you provide your own readings, we are still required to visit your property to obtain readings.

Do these charges apply to card-operated meters?

No. Card-operated metering costs are bundled in with other charges that Ergon Network passes through to Ergon Retail.

What if I want to change tariffs but it requires a new meter?

If you want to change tariffs and this requires a new meter you will be required to pay an upfront cost for that meter.

What if my meter stops working? Do I have to pay for the replacement?

If your meter has malfunctioned and is no longer operational, you won't be charged for a replacement.

Will supply charges still appear on my bill?

Yes, these cover the costs of supplying and maintaining your electricity service, including costs such as poles and wires, billing and administration.

Don't supply charges cover metering?

No, they cover the costs of supplying and maintaining your electricity service, not your meters.

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