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New tariffs coming soon

The Queensland Competition Authority (QCA) is proposing a range of new tariffs for regional electricity customers. These new tariffs will be rolled out in two stages, with the first three tariffs starting from 1 November 2020 and a further eight tariffs from 1 January 2021.

This suite of 11 new tariffs will be available for residential, small business and large business customers and may be beneficial if you have flexibility within your own usage patterns which can then reward you with a lower kWh rate.

Keeping you in the loop

Here's a brief look at the new tariff characteristics so you can assess if any of them might be the right fit for you.

We'll provide you with more information regarding the tariff prices once the final QCA determination is published

New residential tariffs

Tariff 12 B

A new time of use tariff designed to help you save during the day and night time off-peak periods. Suitable for customers that want a time of use tariff but are not suited to Tariff 12A as they use more power during Summer.

Tariff 14 A

This is a demand tariff that is designed to help you save during the day and overnight and is for customers that can minimise peak demand between 4pm and 9pm everyday of the year. 14A has lower demand rates and higher usage rates than 14B and may be suitable for customers with high demand loads and low usage levels. It may be suitable for customers who aren’t familiar with demand tariffs, so 14A can be an introductory tariff before moving to 14B.

Tariff 14 B

A similar demand tariff to 14A designed to help you save during the day and overnight and is for customers that have a clear understanding of how to minimise peak demand between 4pm and 9pm every day of the year.

New small business tariffs

Tariff 22 B

A time of use tariff with slightly higher supply charges than tariff 20 where the billed usage exceeds 20 MWh per annum.

Tariff 23

An annualised anytime tariff with slightly higher supply charges than tariff 20 where the billed usage exceeds 20 MWh per annum.

Tariff 24 A

A demand tariff designed to help you save during the day and night time off-peak periods and is for customers that minimise peak demand between 4pm and 9pm weekdays. 24A has lower demand rates and higher usage rates than 24B and may be suitable for customers with high demand loads and low usage levels. This tariff may be suitable for customers who aren’t familiar with demand tariffs, so 24A can be an introductory tariff before moving to 24B.

Tariff 24 B

A similar demand tariff to 24A, this tariff is designed to help you save during the day and night time off-peak periods and is for customers that have a clear understanding of how to minimise peak demand between 4pm and 9pm weekdays.

Tariff 34 - Available 1 November

A primary load control tariff suited to business operations/equipment that can manage up to 6 hours of outages per day without notification.

New large business tariffs

Tariff 50 A

A new time of use tariff designed to help you save in off-peak periods during the day and overnight. This would be best suited to very large power users that require more power during Summer and aren't suited to tariff 50.

Tariff 60 A- Available 1 November

A primary load control tariff suited to business operations/equipment that can manage up to 6 hours of outages per day without notification.

Tariff 60 B- Available 1 November

A secondary load control tariff suited to business operations/equipment that can manage up to 6 hours of outages per day without notification when used in conjunction with a continuous supply-tariff.

FAQs

Why are these new tariffs needed?

These tariffs are based on the new network tariffs for Energex and Ergon Distribution which have been approved by the Australian Energy Regulator as part of network reforms.  These reforms recognise the way we're using and generating energy is changing with shorter peak periods, providing opportunities for customers who can shift their usage out of the 4 to 9pm period.

Read more about it on the Ergon Network Website

Will these new tariffs affect the existing tariff options available?

No, these tariffs are being introduced as part of the notified pricing gazette for the 2020/21 pricing period and are in addition to the current tariffs contained within the gazette.

What are the next steps before the release dates?

The QCA pricing determination is currently in the draft stage. Stakeholders can submissions, for or against the proposal, to be taken into consideration by the QCA before the submission closing date of 17 September 2020.

The final determination is due to be published by the QCA on 16 October 2020. It’s expected the first release will see the introduction of the 3 new load control tariffs (34, 60A and 60B) on 1 November 2020 with a further 8 tariffs made available from 1 January 2021.

More information on the new tariffs can be found on the QCA website

How do I apply to have one of these new tariffs?

Simply make the tariff change by accessing Energy Analysis through My Account (if you have a digital meter) or call us.

Residential customers call 13 10 46

Business customers call 1300 135 210

Do I need a digital meter?

You'll need a digital meter to access these tariffs, unless your existing meter is already compatible.

For example, if you are currently a SAC Small customer already with tariff 20 + tariff 33, and you are reclassified to a SAC Large, then you will be moved to a SAC Large primary tariff with tariff 60B as a secondary tariff without having to upgrade to a digital meter.  This is assuming that the metering on tariff 20 is also compatible with a SAC Large primary tariff.

How do I know it will be the right tariff for me?

If you've had a digital meter installed since June 2020, you'll be able to log in to Energy Analysis via My Account and see bill comparisons for the 8 new tariffs from January 2021. This is based on historical usage data.

You should also discuss with other members of your household or business to determine if any changes in usage required to benefit from these new tariffs is sustainable. If there are other members who cannot sustain these changes (e.g. can't reduce usage/demand during the peak periods or have operations/equipment that need to continuous supply) then these new tariffs are not suitable for you.

Savings on controlled load are generally the highest for customers who have a high percentage of peak usage on existing or historical time of use tariffs (tariffs 22, 22L, 37, 62, 65) and can sustain unannounced outages of up to 6 hours a day.  Customers with very little usage should also consider the supply charge differences, as the supply charge is slightly higher on the new tariffs compared with tariffs 37,62 or 65.

Alternatively, customers with a high percentage of off-peak usage on existing time of use tariffs (e.g. tariff 62) may find it more beneficial to stay on tariff 62 rather than move to tariff 34.

What do I need to be aware of?

It will take time to install controlled load equipment or a digital meter to access these tariffs. If you are interested in these new tariffs and wish to apply, your electrician may need to provide a quote for this to occur. While there is no additional cost for the actual meter itself, if your switchboard is not compliant with the meter change or you need additional controlled load equipment, you may incur additional charges.

Please note, if you elect to switch some/all your equipment to a controlled load tariff, and subsequently wish to switch back to a continuous supply tariff, it will take time for any on site work to occur to enable this change.  A customer with both continuous supply and controlled load, such as tariff 44 and 60B, can't move equipment freely between these two tariffs. All applications for controlled load are also subject to network approval, including the addition or removal of equipment subject to controlled load.