Upfront meter charge

If you request a new meter because of a change of tariff or a new connection to newly-built premises, you will pay a one-off, upfront charge for that meter at your home or business.

Meter costs vary depending on the type of meter and whether you are installing a meter for a new connection or replacing an existing meter.

Your electrician will be able to provide advice on which meter is suitable for your home/business as it will depend on a number of factors including your switch board and the meter/s you already have at your home/business.  Additional costs may be incurred depending on the suitability of your switchboard.

The upfront meter charge is separate to your meter services charge, but can impact the value of this charge for your premises, depending on whether you're purchasing a meter for a new connection or replacing an existing meter.

New meter connections

If you are establishing a new meter connection, you will pay for:

After two years you will then only pay the non-capital portion of the meter services charge related to the network tariffs connected to that meter.

Upfront meter charges for new meters

Meter type

Cost per meter
GST incl.
from 1 July 2016

Single phase - primary$333.98
Single phase - primary + solar$341.87
Dual element - primary + controlled load$444.39
Dual element - primary + controlled load + solar$341.87
Poly phase DC 1 - primary$636.54
Poly phase DC - primary + solar$644.42
Poly phase CT 2 - primary$1749.14
Poly phase CT - primary + solar$1767.55
Additional single phase - primary or solar$341.87
Additional single phase - controlled load $352.39
Additional poly phase DC - primary or solar $644.42
Additional poly phase DC - controlled load $654.94
Additional poly phase CT - primary or solar $1757.03
Additional poly phase CT - controlled load $1767.55
New single phase - solar $341.87
New poly phase DC - solar $644.42
New poly phase CT - solar $1757.03

1 DC = direct current. 2 CT = current transformer.

Meter replacement instigated by the distributor will not incur an upfront charge. If there is a defect with a meter it will be replaced with no upfront meter charge.

Charges reflect the application of the Queensland Government’s Uniform Tariff Policy which ensures customers in regional Queensland pay the same upfront meter charges as customers in South East Queensland.

Meter services charges for new meters

Network tariff class

Capital component
GST incl.
from 1 July 2016

Non-capital component
GST incl.
from 1 July 2016

Total
GST incl.
from 1 July 2016

Primary - cents per day

7.472

2.365

9.838

Controlled load - cents per day
(T31 & T33)

2.242

0.710

2.951

Solar - cents per day

5.231

1.656

6.887

After two years you will then only pay the non-capital portion of the meter services charge related to the network tariffs connected to that meter.

Meter replacements

If you are replacing an existing working meter, you will pay for:

  • the upfront meter charge for the new meter,
  • the ongoing non-capital portion of the meter services charge for the new meter, and
  • the capital component of the meter services charge for the working meter that was removed.

Upfront meter charges for replacement meters

Meter type

Cost per meter
GST incl.
from 1 July 2016

Single phase $360.28
Dual element $450.27
Poly phase DC 1 $662.83
Poly phase CT 2 $1775.43

1 DC = direct current. 2 CT = current transformer.

Meter replacement instigated by the distributor will not incur an upfront charge. If there is a defect with a meter it will be replaced with no upfront meter charge.

Charges reflect the application of the Queensland Government’s Uniform Tariff Policy which ensures customers in regional Queensland pay the same upfront meter charges as customers in South East Queensland.

Metering services charges for replacement meters

Network tariff class

Capital component
GST incl.
from 1 July 2016

Non-capital component
GST incl.
from 1 July 2016

Total
GST incl.
from 1 July 2016

Primary - cents per day

7.472

2.365

9.838

Controlled load - cents per day
(T31 & T33)

2.242

0.710

2.951

Solar - cents per day

5.231

1.656

6.887

When you install a solar meter, you replace the primary network tariff. As a result, you need to pay the upfront meter charge and the non-capital component of the meter services charge for both the solar and primary network tariffs. You'll also continue to pay the capital cost of the primary network tariff for the meter that was replaced.

Frequently Asked Questions

Why have these charges been introduced?

The Australian Energy Regulator changed the way in which metering services are classified, which is helping the industry to transition to a fairer, more transparent way of billing metering costs. Previously, meter services charges were spread across all customers and wrapped up into network costs.

Does everyone have to pay this?

These changes apply to all customers across Queensland with a regulated meter.

If I'm a designated self-read customer, do I have to pay this charge?

Yes, you are still required to pay the metering services charges, as this covers the combined cost of the meter and operating, maintaining and reading your meter. While you may provide your own readings, we are still required to visit your property at least once a year to obtain readings.

Will I pay meter services charges if I have a card-operated meter?

No. Meter services charges do not apply to you, whether you are connected to the grid or not.  Card-operated metering costs are bundled in with other charges that Ergon Network passes through to Ergon Retail.

What if I want to change tariffs but it requires a new meter?

If you want to change tariffs and this requires a new meter you will be required to pay an upfront cost for that meter.

What if I am forced to get a new meter because the tariff no longer exists?

If the Queensland Competition Authority removes your tariff from its list of regulated prices without a transition period to another tariff, you will not be charged for the cost of a new meter.

What if my meter actually stops working? Do I have to pay for the replacement?

If your meter has malfunctioned and is no longer operational, we will cover the upfront cost of its replacement.

Will supply charges still appear on my bill?

Yes, these cover the costs of supplying and maintaining your electricity service, including costs such as poles and wires, billing and administration.

Don't supply charges cover metering?

No, they cover the costs of supplying and maintaining your electricity service, not your meters.

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