Group 2: Seasonal Demand Tariff

This group will be trialing the use of Tariff 24, which is a new seasonal time of use demand tariff.

Group description

For many of our customers, knowing whether to move to a demand tariff can be difficult as their current billing and metering does not provide enough information to make an accurate tariff analysis.

The aim with this group is to better understand how this tariff works for agricultural customers in comparison with their current tariffs.

Joining the Seasonal Demand Tariff Group is a special opportunity to trial a new tariff, with the added comfort of a safety net to ensure you pay no more than what you would have on your current tariff.

You'll also receive a detailed tariff analysis at the end of the trial to help you transition to the most suitable tariff for your needs, or remain on Tariff 24 if you prefer.

Reimbursement under the safety net provisions will made after the first 12 months, and at the completion of the trial.

Tariff 24

This is a seasonal time of use demand tariff providing a continuous supply of electricity at a flat rate all year.

It also has demand charges, based on your average demand for electricity on your four highest demand days each month.

Outside the summer peak period, the minimum chargeable demand under this tariff is 3kW.

Demand period: 10am to 8pm weekdays
Peak period: Summer
Minimum demand: Non-summer 3kW
GST incl.
from 1 July 2017
GST incl.
from 1 July 2016
Peak demand - dollars per kW111.70893.284
Off-peak demand - dollars per kW (min 3kW)11.79315.329
All usage - cents per kWh20.75817.929
Supply charge - cents per day69.61885.851

Read more about what Tariff 24 is and some of its structural features that you may need to consider when reviewing your tariff options. New rates for all Ergon Energy Retail customers will come into effect from 1 July 2017.

At the end of the trial, you can choose to remain on Tariff 24, return to your previous tariff (if available) or to an alternative tariff that best suits your needs.


As a participant in this trial group you will:

  • Receive a digital meter that will record energy usage and demand in regular intervals to give you insights into your energy use profile and help you compare tariff options
  • Be charged Tariff 24 rates for the duration of the trial
  • Receive regular reports on your electricity usage and cost comparisons with your previous tariffs
  • Receive a detailed tariff analysis for your accounts and help to transition to an alternative tariff at the end of the trial if requested
  • Be reimbursed if you incur any additional electricity costs on Tariff 24, compared with your previous tariff.


The trial will run until 30 June 2018.


To participate in the Seasonal Demand Tariff group you must:

  • Be a customer of Ergon Retail, classified as ‘small’ (using less than 100MWh/year).
  • Currently use Tariff 20, 21, 22, 62, 65 or 66 as your primary tariff.
  • Have a usage profile that is considered within the ‘normal’ range for similar customers.
  • Have at least 12 months current site usage data for an initial tariff review.
  • Have a compliant meter box and switchboard that is suitable for the installation of a digital meter.

Other requirements you’ll need to agree to include:

  • Receiving your bill monthly, via email
  • Responding to trial group surveys
  • Participating in a case study if required.


Your meter box and switchboard are likely to be compliant if they were:

  • installed after 2005, or
  • upgraded to support a solar installation.

If your meter box and switchboard are not already compliant, you’ll need to arrange work prior to the start of the trial to upgrade them to meet current standards at your own expense.

You may also incur costs if you choose to update business practices and equipment to manage usage during the variable pricing periods under your new tariff.

For the period of this trial, you’ll pay no more for meter services charges than an equivalent customer with the same meter/ tariff configuration. Costs for meter services charges beyond July 2017 are yet to be confirmed.


Applications for the Agricultural Tariff Trial have now closed. If you have any enquiries about the Trial, please phone Ergon Energy on 07 3851 6218 or email to

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