Update account details

You can now choose to receive communications like your bills and reminders from us by email or by post.

Let us know anytime if you’ve changed your email address, phone number or postal address so we can keep your details up to date.

Please also let us know if you have a dog at your place, so we can tell the network meter reading team.

Once your form has submitted successfully you will receive a confirmation email from us.

Please note: You must be an account holder or authorised agent to request an update to account details.

View our Privacy Policy

Fields marked with * must be filled in

Account details
What type of account do you have?
As on your last bill
Your details
As on your last bill
As on your last bill
As on your last bill
Date of Birth
Please enter as a 10 digit number with no spaces - eg 0738516000
Please enter as a 10 digit number with no spaces - eg 0400123456
Your business details
As on your last bill
Please enter as a 10 digit number with no spaces - eg 0738516000
Please enter as a 10 digit number with no spaces - eg 0400123456
Details to be updated
Please tick all details you wish to update *
Account name
Spelling corrections, name change (marriage, divorce, deed poll, alias). Do not use this form for new accounts or to add/remove someone from the account.
Phone and Email
Please enter as a 10 digit number with no spaces - eg 0738516000
Please enter as a 10 digit number with no spaces - eg 0400123456
Postal address
This is where you would like your mail sent from Ergon Energy Retail.
Dog details
Please indicate the size of each dog, eg small, medium or large
Concession/Rebate details
Concession card holder must be an electricity account holder or you cannot claim a concession.
Living arrangements at the property
Card Type If your card type is not listed below it is not eligible
Start Date
Concession/Rebate Declaration
I Declare:
I Declare:
I Declare:
I Declare:
Date of termination
Communication preferences
Go paperless by getting your bills and reminders sent by email rather than the post. Email is the fast, convenient and secure way to get your communications from us. Choose ‘email’ from the drop down menu to start receiving your electricity bill and other information by email. Alternatively you can choose ‘post’ to switch back to paper bills and reminders at any time.
Terms and Conditions
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We've made a few changes so that you can find information more easily.