- Account options
- Energy Analysis for consolidated accounts
You will only have access to electricity accounts for which you are the account holder or where the account holder has given you authorisation.
Energy Analysis services
Energy Analysis services are supplied to us by a third party provider, energyOS. Energy consumption comparisons will be made between customers in regional Queensland with similar energy requirements, based on the type and size of the business, opening hours and other determining factors. The comparison provided is an estimate only and is valid as of the date on which the comparison is made. We make not warranties or representations as to the accuracy of the data or that the recommendations made concerning products or processes are suitable for you or your business.
You are solely responsible for the confidentiality and use of your Energy Analysis login and password, and for any communications or payments made through Energy Analysis using these details.
We take your security seriously and will take reasonable steps to ensure Energy Analysis is secure. However, the internet is a difficult medium to secure and it is possible for any electronic data to be intercepted by others. We do not accept liability for the interception or hacking of data by unauthorised third parties.
Your personal information
We will manage your personal information in accordance with our Privacy and Security Statement. From time to time, we may provide you with information about our products and services (via email, SMS, direct mail and phone) which may be of interest to you. You may opt-out from receiving this information at any time by contacting Ergon Energy on 13 10 46 or unsubscribing in the email.
You consent for us to disclose your name, address, detailed electricity data, national meter identifier, contact details and any demographic data collected where you register for or use Energy Analysis to our affiliated organisations for the purpose of service delivery, analysis, reporting, marketing and communications associated with providing the services. Affiliated organisations include Energy OS Pty Ltd and other organisations assisting in providing the services. The affiliated organisations will only be permitted to use this information for the purposes of this agreement.
All personal information provided by you when using Energy Analysis must be accurate and complete to the best of your knowledge. If you do not provide the requested information, we may deny you access to Energy Analysis. You must update your information as soon as possible if it changes. If you are unable to do this using Energy Analysis, please contact us so we can do it for you.
Cancelling, suspending and changing Energy Analysis
You may cancel your Energy Analysis at any time by contacting Ergon Energy on 13 10 46.
We reserve the right to cancel, suspend or change the Energy Analysis service at any time. We will try to give you prior notice if we cancel or suspend this service, or seek to change it in a way that will have a material detrimental impact on you.
Subject to your rights under law which cannot be excluded, we do not warrant or represent that Energy Analysis is complete, accurate, current or free from errors or omission, programming bugs or viruses or secure.
The availability of Energy Analysis may be subject to numerous factors, including routine maintenance and factors outside our control such as your internet connection.
We therefore do not warrant or represent that the availability of Energy Analysis will be continuous or uninterrupted, that any defects will be corrected, or that Energy Analysis and any associated systems are free of viruses.
Except as expressly provided by law, we are not liable for:
- loss or damage that was not reasonably foreseeable
- loss or damage that was not caused by our breach of statutory guarantee or contract or by our negligence
- loss or damage that was caused by your breach of contract or your negligence
- business losses (including, but not limited to lost data, lost profits or business interruptions)
- loss or damage caused by events outside our reasonable control
- indirect or consequential loss or damage.
The material in Energy Analysis is owned by Ergon Energy and/or its service providers and is protected by copyright.