Storms & disasters

If your power goes out, from the safety of your own home or workplace, look out the window and if you can see or hear something that could help identify the problem, like hanging powerlines or a loud bang, stay well clear and contact us on 13 22 96. Precise details will assist our emergency crews to restore power.

In case of a life threatening emergency, call Triple Zero (000) or 13 16 70.

Remember, during a storm or cyclone or when the power is out, telephone lines may be congested or damaged so please be patient.

Any electrical faults, including brown outs, might be caused by fallen powerlines. Always assume fallen powerlines are live. Stay well clear and warn others.

Our preparation for storm & cyclone season

How Ergon Energy prepares for storm and cyclone season to reduce disruptions to power supply and keep the community and our employees safe.

Restoring your power

When we're working to restore power, the safety of the public and our employees is our top priority. Read about the plans we have in place to restore power after a storm or power disruption.


Cyclones are a fact of life for northern coastal Queenslanders. Read some tips on how to prepare for a cyclone.

Storm facts

Some interesting facts from the Bureau of Meteorology about severe storms.

Storm & cyclone safety

Simple preparations can help keep you safe during a storm or emergency situation. This information can help you to be ready.

Flood safety

Flooding following storms can have major impacts on the electricity network and your home. Flood water is also dangerous and this information can help you to stay Always Safe.

Solar power safety

Find out more about solar power system safety before, during and after a flood event.

Emergency preparation checklists

These checklists can help you be prepared for natural disasters.

Generator safety & use

A portable generator can help life get back to normal during a power outage but using it safely is essential.

Financial support & useful emergency links

Following a State-declared natural disaster, financial assistance may be available through the Department of Communities. These links can also provide information about services available during and following a disaster.

Our CARE Program

Read about our Cyclone Area Reliability Enhancement (CARE) Program which aims to improve the reliability of power supply and reduce the risk of damage in cyclone-prone areas.

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