In order to keep the network functioning and carry out necessary maintenance and upgrades, sometimes we need to interrupt the supply of power. However, our aim is to minimise the impact of any outage that may affect you.
Except in emergencies, if an upgrade or maintenance to the network requires us to interrupt supply, we will notify you at least two business days before the planned outage.
The date and the estimated start and finish times of the planned outage will be sent to you by mail, letterbox drop, newspaper or radio advertisement, email, phone, fax, or flyer.
In the event of an emergency planned outage, we may not be in a position to notify you or update our planned outages information in time.
If you are without power and your street does not appear on the planned outage updates page, check our unplanned outages webpage or contact Ergon Energy faults on 13 22 96, 24 hours a day, 7 days a week.