Storms & disasters

If your power goes out, from the safety of your own home or workplace, look out the window and if you can see or hear something that could help identify the problem, stay well clear and contact our Fault line on 13 22 96. Precise details will assist our emergency crews to restore power.

Remember, 'Take care, stay line aware' and always assume fallen powerlines are live, stay well clear and warn others. Call Triple Zero (000) or 13 16 70 if powerlines are down.

Our preparation for storm & cyclone season

How we prepare for storm and cyclone season to reduce power outages and keep the community and our employees safe.
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Restoring your power

Read about the plans we have in place to restore power after a storm or power disruption.
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Cyclones

Cyclones are a fact of life for northern coastal Queenslanders. Read some tips on how to prepare for a cyclone.
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Storm facts

Some interesting facts from the Bureau of Meteorology about severe storms.
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Storm & cyclone safety

Simple preparations can help keep you safe during a storm or emergency situation. This information can help you to be prepared.
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Flood safety

Flood water is dangerous and can have major impacts on the electricity network and your home. These tips can help you to stay safe.
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Solar power safety

Find out more about solar power system safety before, during and after a severe weather event.
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Emergency preparation checklists

These checklists can help you be prepared for natural disasters.
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Generator safety & use

A portable generator can help life get back to normal during a power outage but using it safely is essential.
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Financial support & useful emergency links

Following a State-declared natural disaster, financial assistance may be available through the Department of Communities.
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Our CARE Program

Read about our CARE Program which aims to improve the reliability of power supply in cyclone-prone areas.
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