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Report a problem

To help ensure community safety, you can report damage or issues with our electricity network. If you find a faulty street light, or see a damaged power pole, or vegetation growing into powerlines, please let us know.

Power outage
Faulty street light
Damaged power pole
Vegetation growth

Report a power outage

Any power outages, including brown outs, might be caused by fallen powerlines. Always assume fallen powerlines are ‘live’ and dangerous. Stay well clear and warn others. In case of a life threatening emergency, call Triple Zero (000) or 13 16 70 immediately.

If your power is out now, you can usually find more information on our Outage Finder. You can check power restoration times for an unexpected outage, or find out if the power is scheduled to be turned off in your area.

Call us on 13 22 96 any time of the day or night if your outage doesn’t appear on the Outage Finder. Let us know if you see or hear something that could help identify the problem, as precise details will help our emergency crews to restore power.

Report faulty street light

For neighbourhood safety, we encourage you to report street lights that are out, damaged or malfunctioning in your community.

You can help keep your community safe by reporting issues such as:

  • Lights out or flickering
  • Light burns 24 hours a day
  • Broken or missing glassware
  • Water or debris in glassware
  • Support arm is bent or broken
  • Multiple lights are out
  • Pole damage

We install and maintain street lights on behalf of our public lighting customers, local councils and the Department of Main Roads.

How to report a faulty street light

Report a problem anytime using your computer, tablet or mobile device.

  • Pinpoint the exact location using our map-based interface.
  • Add photos to your report to help us identify and resolve any issues.
Report online
Report a faulty streetlight

Report damaged power pole

If you see a fallen powerline, stay clear and warn others to stay away. Always assume they are ‘live’ and dangerous and call Triple Zero (000) or 13 16 70 immediately.

Bushfires, lightning strikes, storms, wind-borne debris, motor vehicle or machinery collisions can damage our power poles and cause a safety risk to the community. Digging, trenching, and blasting works can also damage our underground powerlines.

You can help keep your community safe by reporting issues such as:

  • Broken or damaged overhead wires
  • Cut underground cables
  • Dangerously low lines
  • Damage to poles or stay wires
  • Turrent/pillar box damaged or exposed wires
  • Object obstructions

How to report a damaged power pole

Report a problem anytime using your computer, tablet or mobile device.

  • Pinpoint the exact location using our map-based interface.
  • Add photos to your report to help us identify and resolve any issues.
Report online
Report a damaged power pole

Note: Power poles which support the overhead powerlines to your home or other buildings within your property boundary, and do not supply another customer, are called property poles. These poles are owned by the property owner. Find out more about property poles.

Poles owned by us can be identified through a pole number, which is located approximately 2.4 metres above the ground on the side of the pole.

Report vegetation growth

Trees and other vegetation touching powerlines is a risk to public safety and one of the main causes of power supply problems.

Call 13 22 96 immediately for power interruptions, emergencies and hazardous situations.

You can help keep your community safe by reporting issues such as:

  • Trees touching powerlines
  • Tree trimming
  • Tree removal
  • Debris removal

Our professional contractors trim trees and vegetation based on plant growth rates and the latest Australian standards and legislation.

How to report vegetation growth

Report a problem anytime using your computer, tablet or mobile device.

  • Pinpoint the exact location using our map-based interface.
  • Add photos to your report to help us identify and resolve any issues.
Report online
Report vegetation growth
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