Report a problem
To help ensure community safety, you can report damage or issues with our electricity network. If you find a faulty street light or see a damaged power pole please let us know.
Report a power outage
If your power is out now, you can usually find more information on our Outage Finder. You can check power restoration times for an unexpected outage, or find out if the power is scheduled to be turned off in your area.
Call us on 13 22 96 any time of the day or night if your outage doesn’t appear on the Outage Finder. Let us know if you see or hear something that could help identify the problem, as precise details will help our emergency crews to restore power.
Report faulty street light
For neighbourhood safety, we encourage you to report street lights that are out, damaged or malfunctioning in your community.
You can help keep your community safe by reporting issues such as:
- Lights out or flickering
- Light burns 24 hours a day
- Broken or missing glassware
- Water or debris in glassware
- Support arm is bent or broken
- Multiple lights are out
- Pole damage
We install and maintain street lights on behalf of our public lighting customers, local councils and the Department of Main Roads.
How to report a faulty street light
Report a problem anytime using your computer, tablet or mobile device.
- Pinpoint the exact location using our map-based interface.
- Add photos to your report to help us identify and resolve any issues.
Report damaged power pole
Bushfires, lightning strikes, storms, wind-borne debris, motor vehicle or machinery collisions can damage our power poles and cause a safety risk to the community. Digging, trenching, and blasting works can also damage our underground powerlines.
You can help keep your community safe by reporting issues such as:
- Broken or damaged overhead wires
- Cut underground cables
- Dangerously low lines
- Damage to poles or stay wires
- Turrent/pillar box damaged or exposed wires
- Object obstructions
How to report a damaged power pole
Report a problem anytime using your computer, tablet or mobile device.
- Pinpoint the exact location using our map-based interface.
- Add photos to your report to help us identify and resolve any issues.
Note: Power poles which support the overhead powerlines to your home or other buildings within your property boundary, and do not supply another customer, are called property poles. These poles are owned by the property owner. Find out more about property poles.
Poles owned by us can be identified through a pole number, which is located approximately 2.4 metres above the ground on the side of the pole.
Report vegetation growth
Trees and other vegetation touching powerlines is a risk to public safety and one of the main causes of power supply problems.
You can help keep your community safe by reporting issues such as:
- Trees touching powerlines
- Tree trimming
- Tree removal
- Debris removal
Our professional contractors trim trees and vegetation based on plant growth rates and the latest Australian standards and legislation.
How to report vegetation growth
Report a problem anytime using your computer, tablet or mobile device.
- Pinpoint the exact location using our map-based interface.
- Add photos to your report to help us identify and resolve any issues.
