Power outage safety
If the electricity’s out at your place, we’re here to help you find out what happened and keep you informed about when it might return.
If you’ve lost power because of a problem with your powerlines, know that we’ll fix it as soon as we can. While you wait, there are a few things you can do to keep us informed and stay up to date:
- Report the problem online, 24/7
- Use our outage finder to check for known outages in your area, and get updates on when we expect your power to return
- Register for SMS text notifications or email alerts to get updates on outages in your area.
We regularly service our network of powerlines to give you safe and reliable access to power. To get the job done as quickly and safely as possible, we might occasionally need to turn off your power for a short period.
To help you manage any inconvenience, we’ll give you at least four business days’ notice before a planned outage. We’ll also make sure the outage is as short as possible, lasting no longer than eight hours.
If you rely on life support equipment, we encourage you to register your details with us or your electricity retailer and prepare an action plan in the event of a planned or unplanned power outage. Read more about our life support program.
For helpful hints on what to do before and during a power outage, please view our FAQs.
Occasionally, we may need to cancel a planned outage due to extreme weather or a network emergency. We’ll do our best to let you know about any changes that might affect you.