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What to do in an outage

While we do everything possible to keep the power on, sometimes power outages happen, particularly during storm season.

When restoring power, we always make time for safety - both your safety and the safety of our staff. While our crews try to restore your power as quickly as possible, their first responsibility is to make our network safe.

If your power goes out

From the safety of your own home, look out the window or contact neighbours to check if the black out is affecting only your property or is more widespread.

If widespread, go to our Outage Finder for updates on the power interruption and when we expect to have power restored.

If you can see or hear something that could help identify the problem, like a loud bang or hanging powerlines, stay well clear and contact us on 13 22 96, 24 hours a day, 7 days a week. Precise details will assist our emergency crews to restore power.

Turn off and unplug sensitive electrical appliances. Leave a light on so you’ll know when power is back on.

If you're experiencing dull or flickering lights, 'brown out', low voltage or partial supply, don’t touch your switchboard or anything metal in your home.  If it’s possible to easily access power points, turn off and unplug appliances. Call us on 13 22 96 immediately.

If you experience tingles or shocks from an electrical appliance or water taps, call us immediately on 13 16 70, 24 hours a day, 7 days a week. And call your licensed electrical contractor to check your wiring immediately.

Power outages and the NBN

If you are connected to the National Broadband Network (NBN), be aware that if your power is interrupted, your telephone and internet services over the nbn™ network are unlikely to work. Electronic equipment will need its own separate battery backup to work.

Make sure you have a plan B with a fully charged mobile phone and portable mobile phone charger.

This also applies to personal medical alarms.  Most medical alarms are connected to the NBN through a phone landline, so if you have a black out, the landline, internet services and medical alarms will not work.

If you or anyone in your family has a medical alarm, contact nbn™ to check if the alarm is registered and ask about battery backup.

More information is available at nbnco.com.au

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