Claims for loss or damage

Claims

Submit a compensation claim for loss or damage to property or electrical contractor fees relating to Ergon Energy faults.

Loss or damage claims

You can apply for compensation for loss or damage to your property caused by Ergon Energy.

Electrical contractor fees claims

We can assist with reimbursement of electrical contractor fees relating to Ergon Energy faults.

Insurance letter request

Provides a form to enable you to obtain an insurance letter from Ergon confirming whether an outage occurred at a specified time.

Retail

Residential general enquiries

13 10 46

Mon to Fri, 7am - 6:30pm

Business general enquiries

1300 135 210

Mon to Fri, 7am - 6:30pm

Interpreter Service

13 14 50

Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten
Interpreter Service

Network

Network general enquiries

13 74 66

Mon to Fri, 7am - 5:30pm

Faults only

13 22 96

24 hours, 7 days a week

Life threatening emergencies

000 or 13 16 70

(Triple zero) 24 hours, 7 days a week

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