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Claims

Submit a compensation claim for loss or damage to property or electrical contractor fees relating to Ergon Energy faults.

Loss or damage claims

You can apply for compensation for loss or damage to your property caused by Ergon Energy.
Details
Electrical contractor fees claims

We can assist with reimbursement of electrical contractor fees relating to Ergon Energy faults.
Details
Insurance letter request

Provides a form to enable you to obtain an insurance letter from Ergon confirming whether an outage occurred at a specified time.
Details

Retail

Residential general enquiries: 13 10 46
Mon to Fri, 7am - 6:30pm
Business general enquiries: 1300 135 210
Mon to Fri, 8am - 5:30pm
Interpreter Service: 13 14 50
Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten

Network

Network general enquiries: 13 74 66
Mon to Fri, 7am - 6:30pm
Faults only: 13 22 96
24 hours, 7 days a week
Life threatening emergencies: 000 or 13 16 70
(Triple zero) 24 hours, 7 days a week