Facebook pixel code

LV network monitoring trial

To ensure a safe and reliable electricity network for you now and into the future, we're running the Low Voltage (LV) Network Monitoring Trial. The trial will be run in selected locations across Queensland for 20,000 premises.

This trial will help us to improve the safety and power quality of the LV electricity network in Queensland. It will also help us get ready for a future where more solar systems and new technologies, like electric vehicles and battery storage systems, are connected to our network.

If your premises is one of the 20,000 selected for the trial we will have sent you a letter by post. To opt out please email or call us ASAP (details below).

If you wish to participate in the trial, we'll connect a network monitoring device in your electricity switchboard to monitor electricity current and voltage. We plan to install the device from October 2019 over a number of phases and you'll receive written notification of the actual installation date a minimum of four (4) days prior.

Please be aware that:

  • No action is required by you during this trial
  • Your electricity bill will not be affected
  • We’ll need to turn your power off for up to 60 minutes to install the device
  • The trial runs from October 2019 for approximately 2 years. If it proves to be a success it will continue and the device will remain at your premises.

Any data we collect will be handled in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth). If you'd like further information please refer to our Privacy Statement.

Wish to opt out or have questions?

Email us at networkenquiries@ergon.com.au as soon as possible if you:

  • would prefer not to be involved in this trial (opt out)
  • need to advise us that you have a dog on the premises
  • are not the owner of the premises
  • would like more information.

You can also call us on 13 74 66 between 7:00am and 5:30pm Monday to Friday.

Frequently asked questions

Is it compulsory to participate?

No. This trial is voluntary and if you wish to participate you're not required to respond to the letter you received or take any further action. If you don't wish to participate or wish to opt out of the trial at any time, please email us at networkenquiries@ergon.com.au or call 13 74 66 between 7:00am and 5:30pm Monday to Friday.

What are the benefits to me?

This device will help us to monitor the safety of your electricity supply 24/7 and protect you and your family from being exposed to faults such as some electricity shocks. Also, this technology will help us improve the quality of your power supply by remotely investigating voltage fluctuations so we can take the necessary actions. During power outages, this device will give us more visibility of the issues and help us to restore your power sooner.

How long does the trial run for?

The trial runs from October 2019 for approximately 2 years. If it’s deemed a success the device will remain in your electricity switchboard for ongoing monitoring. If at any time the device needs to be removed, we’ll send you a letter in advance to make sure the removal can be done at your convenience.

Will it cost me anything?

No, the installation is free and the device will remain our property. The device draws power directly from the network and will not affect your electricity bill.

What happens on installation day?

Our representative or authorised contractor carrying an Electricity Officer personal identification card will complete the work at your premises. An interruption to your power supply of up to 60 minutes is needed to carry out the work safely. If you're not home when the work is completed, a calling card will be left at your premises so you'll know we've been there.

Does the installer need to enter my property?

Yes, we need access to your electricity switchboard (or meter box) to install the network monitoring device. Our representative or authorised contractor carrying an Electricity Officer personal identification card will complete the work.

Do I have to be at home?

No. If you're not home when the work is completed, a calling card will be left at your property so you'll know we've been there.

If you'd like to make special arrangements or provide instructions to ensure the work can be completed at your convenience, or to advise that you have a dog, please email us at networkenquiries@ergon.com.au. You can also call 13 74 66 between 7:00am and 5:30pm Monday to Friday.

How long will the installation take?

As a guide, it's expected to take up to 60 minutes and an interruption to your electricity supply is required to complete the work safely. This timing is a guide only and may vary depending on the complexity of the work required at your switchboard.

Will I still have power while the device is being installed?

An interruption to your electricity supply is required to carry out the work safely and it's expected to take up to 60 minutes to complete. This duration is a guide only and may vary depending on the complexity of the work required at your switchboard.

Where is the device installed?

The device is installed in your electricity switchboard (or meter box) before your meter, with another unit attached to the outside of the switchboard. This is installed in accordance with the Queensland Electricity Connection Manual (PDF 8.4 mb).

What if I have a solar PV system?

The device can measure the energy generated from your solar PV system. However, the solar monitoring feature can be disabled on your request.

What happens if the installation team finds a safety risk in my switchboard?

If we find a defect or safety risk in your switchboard, we’ll leave a notice (Form 3) with information about the issue we found. Depending on how serious it is, we may need to disconnect your power and the notice will show why we had to disconnect you and explain how the issue should be fixed.

What changes after the device is installed?

There should be no change to your electricity supply after the installation of the monitoring device.

If there's a problem with the device, who do I contact?

Email us at networkenquiries@ergon.com.au or call 13 74 66 between 7:00am and 5:30pm Monday to Friday.

Does the device use energy?

Yes. However, as the device is installed before your meter, it draws power directly from the electricity network so you're not charged.

Who owns the device?

The device is owned, installed and operated by us and will remain that way after installation.

Who can install or remove the device?

The network device can only be installed or uninstalled by an authorised representative or contractor of Ergon Energy They'll be carrying an Electricity Officer personal identification card that identifies them as our representative.

What does a network device mean?

A network device is equipment or apparatus that allows us to monitor the electricity network, such as measurement equipment. A network device is located at or adjacent to the connection point of a retail customer. This is in accordance with the National Electricity Rules.

How is the device different to my meter?

Your electricity meter measures the power you've consumed and is used to issue your power bill. The network device isn't used for metering or billing purposes. Instead it's used by us for safety, power quality and network service purposes.

What does the device measure?

The device measures electricity current and voltage for safety, power quality and network purposes. The device can also measure the energy generated from your solar PV system (if you have one installed). However, the solar monitoring feature can be disabled on your request.

How accurate is the measurement?

The device isn't an electricity meter and carries no guarantee as to its accuracy. The data won't be used for billing purposes, it will be used for power quality, safety and network service purposes only. The measurements by your existing meter meet Australian Standards for accuracy and will remain as the source for metering and billing purposes.

Will my details and electricity usage be confidential?

Yes, the monitoring data collected from a network device is confidential. The data collected from the device will only be used for safety, power quality and network service purposes and not for billing. The electricity meter at your premises will remain as the only device to record your electricity usage for billing. Any data we collect will be handled in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Who can access/see my electricity usage?

The monitoring data collected from a network device is confidential data. The data collected by the device may only be accessed, disclosed and handled in accordance with our Privacy Statement and the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Participating in this network monitor trial, Redback Technologies and The University of Queensland will only have limited access to the data as our authorised partners in the trial. Individual customers cannot be identified in the limited access.

Will the device remain in my switchboard after the trial?

The device will remain installed if the trial proves to be a success, and will be monitored continuously during and after the trial. If at any time it needs to be removed, we’ll send you a letter in advance to make sure the removal can be done at your convenience.

What happens if I move out?

As the device is owned and operated by us, it will remain in the switchboard.

What if the device needs to be removed from my switchboard?

Removing the device would require a power outage at your premises. In that case, we’ll send you an outage notification in advance to make sure the device can be removed at your convenience.