Customer engagement program
The aim of our engagement program is to hear from you, our customers, what you value now and what you expect moving forward. Your views have helped shape our future investment plans.
To join our engagement activities for our 2020-25 plans, please visit our Talking Energy website.
How we engaged with you
Our customer and stakeholder engagement has continued since the submission of our original and revised 2015-20 Regulatory Proposal. We listened to our customers, the peak bodies that represent them and other stakeholders, through listening sessions, customer research, through our Customer Council, and online engagement.
Our customer engagement program for 2015-20 is detailed in the paper Informing Our Plans, Our Engagement Program (PDF 1.1 mb). This program began in July 2013 and involved the following phases.
|Stakeholder Session for Distribution Annual Planning Report (PDF File, 1.6 MB)||30 Oct 2015|
|Updated Briefing on Our Future Investment Plans (PDF File, 1.7 MB)||21 May 2015|
|Informing Our Plans, Our Engagement Program (PDF File, 1.1 MB)||30 Oct 2014|
|PRISM Communications Architect's Review of Engagement Program (PDF File, 847.2 KB)||30 Oct 2014|
|Customer Council AER 2015 Working Group Report (PDF File, 680.4 KB)||30 Oct 2014|
|Colmar Brunton Service Cost Trade-off Summary Report (PDF File, 558.6 KB)||10 Apr 2014|
|Stakeholder Events We Hosted or Participated In (PDF File, 277.1 KB)||30 Oct 2014|
|Validate Direction Research (PDF File, 1.8 MB)||30 Oct 2014|
Additional reference material
This is the additional reference material that was provided throughout the engagement program.