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Customer engagement program

The aim of our engagement program is to hear from you, our customers, what you value now and what you expect moving forward. Your views have helped shape our future investment plans.

To join our engagement activities for our 2020-25 plans, please visit our Talking Energy website.

How we engaged with you

Our customer and stakeholder engagement has continued since the submission of our original and revised 2015-20 Regulatory Proposal. We listened to our customers, the peak bodies that represent them and other stakeholders, through listening sessions, customer research, through our Customer Council, and online engagement.

Our customer engagement program for 2015-20 is detailed in the paper Informing Our Plans, Our Engagement Program (PDF 1.1 mb). This program began in July 2013 and involved the following phases.

Flow chart showing the phases of our customer engagement program

Additional reference material

This is the additional reference material that was provided throughout the engagement program.

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