Completed pilots and trials

To help minimise electricity price rises, we try to avoid costly network upgrades by managing peak demand. We do this by running trials and pilots on our electricity network to see what will work best. Read more about our completed programs.

Tariff trial

Residential customers participated in this trial to see how electricity prices may encourage changes in use.

Network demand management pilot

This Townsville pilot exceeded targets to reduce demand on our network and, at the same time, reduce greenhouse gas emissions.

Power factor correction pilot

This project worked with large customers who were able to realise business benefits while reducing network demand.

Alternative off-peak hot water tariff trial

This trial tested the response to having tariff 11 hot water controlled at tariff 33 switching times, in return for an annual incentive payment.

Townsville Solar City

Project achieved a key goal – provide a model of how solar energy and energy efficiency can deliver environmental and economic benefits.

Retail

Residential general enquiries

13 10 46

Mon to Fri, 7am - 6:30pm

Business general enquiries

1300 135 210

Mon to Fri, 8am - 5:30pm

Interpreter Service

13 14 50

Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten
Interpreter Service

Network

Network general enquiries

13 74 66

Mon to Fri, 7am - 6:30pm

Faults only

13 22 96

24 hours, 7 days a week

Life threatening emergencies

000 or 13 16 70

(Triple zero) 24 hours, 7 days a week