PeakSmart for retailers & installers

PeakSmart helps us manage peak demand on the electricity network. We’re offering PeakSmart cashbacks to customers connected to our network and we’ll pay you to install PeakSmart air conditioners or to convert existing PeakSmart air conditioners to PeakSmart Active.

Retailer / installer registration

Air conditioning retailers and installers must register to participate in the PeakSmart program. Registration allows you to earn a reward after you install a PeakSmart signal receiver to an eligible air conditioner (see below for more information on retailer / installer cashbacks).

Register now via the form below. Make sure you have your ABN and bank account details handy. EFT cashback payments will be made into the bank account details you provide. You'll also be required to approve the PeakSmart Installer Submission Form Terms & Conditions (PDF 163.2 kb).

PeakSmart Industry Incentive

To recognise your support of the PeakSmart program, we're offering an incentive for the following PeakSmart air conditioners sold.

Cooling  CapacityPeakSmart Industry Incentive
4kW or less than 10kW$50
10kW or more$50

To be  eligible to receive a reward for each DCR Signal Receiver installed you need to complete an Industry Submission Form located at the bottom of Customer Self Serve.

Log in to claim your installer reward.

Customer cashbacks

Customers connected to our network who install a new PeakSmart air conditioner, or convert an existing air conditioner to PeakSmart, can apply for cashback of up to $400! Residential customers can claim the cashback for up to 5 air conditioners and there is no limit for business customers1. Please note cashback is not available on air conditioners connected to an economy tariff (for example Tariff 33 Economy).

The cashback is based on the cooling capacity (measured in kW) of the air conditioner:

  • $200 cashback – 4kw to less than 10kW cooling capacity
  • $400 cashback – 10kW or more cooling capacity

Eligible PeakSmart areas

Most residential and business customers are eligible for a PeakSmart cashback. There are some areas where customers are not able to claim a cashback because we aren’t able to send signals to PeakSmart air conditioners (for example some rural, isolated community networks and end of grid areas).

To confirm eligibility for a customer go to the Eligible PeakSmart areas map and check that the premises is located in a shaded area.

Claiming your incentive

  1. After completing the installation complete a PeakSmart installation form (PDF 92.2 kb) and give it to the customer.
  2. The customer then submits their application online.
  3. At the end of each month, we’ll email you with a summary of your cashback payments that have been approved. To enable payment to be made, we’ll then need you to issue an invoice to us for the approved amount.
  4. We’ll then pay you via EFT (cashback incentives are paid monthly).

Ordering PeakSmart signal receivers

A signal receiver must be fitted to an air conditioner to make it PeakSmart Active. It's fitted either at the same time the air conditioner is installed or later as a retrofit, and only takes around 5 to 10 minutes to fit. Here's a full list of PeakSmart models.

The signal receiver can also be retrofitted to a previously installed PeakSmart capable air conditioner. The signal receiver can respond to Audio Frequency Load Control (AFLC) signals sent through the electricity network (similar to economy tariff control of hot water systems and pool pumps etc). The signal temporarily reduces the compressor’s electricity consumption.

Image of PeakSmart signal receiver

We provide the signal receivers for FREE. Installation is similar for most air conditioner brands using the Installers Manual (PDF 728.8 kb) provided by TMAC. Most air conditioner manufacturers have also developed their own installation instructions which are available to download below.

Different PeakSmart signal receivers are used across our network. So installers need to make sure they fit the correct signal receiver for their customers location. If the wrong signal receiver is installed we won’t be able to control the air conditioner during a PeakSmart event and the customers cashback application may be rejected.

To find out which signal receiver to use for your customers go to the Eligible PeakSmart areas map. For more information see our Signal receiver factsheet (PDF 702.1 kb).

Before you can order your signal receivers you'll need to register for the program using the form above.

Installation instructionsPhone number

Actron Air (PDF 479.5 kb)

1800 119 229
Daikin (PDF 461.1 kb)1300 362 438
Fujitsu (PDF 915.3 kb)1300 882 201
Fujitsu (R32 refrigerant models) (PDF 2.9 mb)1300 882 201
Haier (PDF 824.0 kb)customer.care@fp.com.au
Hitachi (PDF 499.9 kb)1800 211 800
Kelvinator (PDF 113.0 kb)1300 363 640
LG (PDF 108.8 kb)1300 542 273
Samsung Electronics1300 887 660
Midea (PDF 592.7 kb)1300 726 002
Mitsubishi Electric (PDF 567.4 kb)1300 651 808
Mitsubishi Heavy Industries (PDF 3.7 mb)1300 138 007
Panasonic (PDF 203.2 kb)1300 304 545

Order tear-off pads and posters

We’ve got A5 tear-off pads and A4 posters to help you promote PeakSmart. Email peaksmart@ergon.com.au or call 1300 550 766 to request your hard copy stock or PDFs.

More information

There's more information about how PeakSmart air conditioning works on our PeakSmart webpage. You may also find the PeakSmart factsheet (PDF 483.3 kb) useful.

Footnotes

  1. In some cases we may apply a limit on the number of claims that can be made.