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Current rewards

Cashback rewards for homes and businesses are currently available in the areas shown on our interactive Rewards Map. Click on the Apply now button below to claim your reward.

Cashback rewards currently available

ActionBenefitCashback1Customer typeConditionsDocumentation required
Upgrade lighting, air conditioning, pumps, motors or other equipment with more energy efficient modelsReduce electricity running costsUp to $150/kVA of reduced network peak demandBusiness / Commercial*Savings from change, including diversity factor, must occur during specified peak demand times.Supplier / installer's invoice. Measurement and Verification report may also be required. To be negotiated with applicant and outlined in Letter of Offer
Permanently remove or shift electricity usage from peak to off-peak periodsMay benefit from time of use tariffsUp to $200/kVA of reduced network peak demandBusiness / Commercial*Savings from change, including diversity factor, must occur during specified peak demand times.Negotiated with applicant and outlined in Letter of Offer
Ability to reduce or 'call-off' load on the network when requiredAgreed paymentsBy negotiationBusiness / Commercial*Must enter into Load Curtailment Agreement with us and respond to requests to reduce load when required.As outlined in Load Curtailment Agreement
Improve power factor (PF)Improve efficiency and life of equipmentUp to $150/kVA of reduced network peak demandBusiness / Commercial*

Cashback incentives only apply to improvements above level required by

Regulation
Low voltage (<1 kV) 0.8 PF

Medium voltage (1 kV < 5 0kV) 0.9 PF

High voltage (50 kV and 250 kV) 0.95 PF

Measurement and Verification report, commissioning report, certificate of test, and certificate of compliance with the requirements of s2.9 of the Queensland Electricity Connection Manual (PDF 8.4 mb) (PDF 14.9 mb)
Change existing electric, solar or electric heat pump hot water system to an economy tariff*Save on electricity running costs$150ResidentialExisting hot water systems on non-load controlled tariff, new hot water systems not eligible. Must comply with hot water tank sizing guidelinesContractors invoice showing change of electric or electric heat pump hot water system to an economy tariff
Change your fixed speed pool pump to an economy tariff*Save on electricity running costs$250ResidentialMust be converting existing fixed speed pool pump (not variable speed)Contractors invoice showing change to Economy Tariff 33
Upgrade to a minimum 5-star energy efficient pool pump*Save up to 80% on electricity running costs2$200Residential5-star variable speed pool pump or better. Must replace fixed speed pool pump.  Existing pools only, new pools not eligibleSupplier / installers invoice showing change from fixed speed to minimum 5-star energy efficient pool pump

* Important information and T&Cs

Disclaimers

  1. Economy tariff savings are based on comparing notified prices for Tariff 11 with Tariff 31/Tariff 33, effective 1 July 2019. 5-star energy efficient pool pump savings based on 1.1 kilowatt fixed speed pool pump operating for 6 hours per day replaced with 160 watt variable speed pool pump operating for 8 hours per day.
  2. Must be a swimming pool filtration system used only for the purposes of filtration and associated sanitation in domestic installations and rated 5-stars or greater under the Voluntary Energy Rating Labelling Program for swimming pool pumps under the Australian Government's Equipment Energy Efficiency (E3) program.
  3. Electric hot water system - minimum 160 litres for tariff 33 or 250 litres for tariff 31, or heat pump hot water system - minimum 270 litres for tariff 33.

Business customers must first apply for pre-approval for any proposed changes and wait for a Letter of Offer to confirm eligibility for cashback incentives. The Letter of Offer is valid for 6 months or as otherwise outlined.

Meter replacements

If a new meter is required at your premises to change to an economy tariff, you may be charged an upfront meter charge by your electricity retailer. This charge will appear on your next electricity bill after the new meter has been installed.

If your cashback reward claim is approved, we will send you a cheque for the meter costs. You should receive this payment in approximately 20 business days after you receive your cashback payment.

Terms and conditions

Please read the following T&Cs:

Need more information?

For more information about our cashback rewards please call us on 1300 977 421 between 8am and 5pm, Monday to Friday, or email demandmanagement@ergon.com.au.