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Claiming your cashback reward is easy, just follow the steps below.

Residential customers

  1. Please make sure you have read and understood the terms and conditions before you apply
  2. Implement your changes and keep copies of tax invoices/proof of purchase
  3. Enter your National Metering Identifier (NMI) in the search bar below, and click "search". You'll find your NMI on your electricity bill. If you are building a new home and don’t have a NMI yet, or simply cannot locate your NMI, please call us on 1300 977 421 (between 9am and 4:30pm, Monday to Friday) or email us at demandmanagement@ergon.com.au
  4. A list of the cashback reward programs and cashback rewards that you are eligible for will be displayed. Click on the program and reward you wish to apply for
  5. Submit your claim and wait for your cashback reward payment cheque to arrive. You should receive this in approximately 20 business days
  6. If your cashback reward claim is approved, we'll also send you a cheque for any upfront meter charges from your electricity retailer (if applicable) for a new meter to change to an economy tariff (applies to hot water and pool pump economy tariff changes only). You should receive this in approximately 20 business days after you receive your cashback reward payment.

Business customers

Please note: you must first apply for pre-approval for any proposed changes and wait for a Letter of Offer to confirm eligibility for cashback rewards. The Letter of Offer is valid for 6 months or as otherwise outlined.

  1. Please make sure you have read and understood the Terms and Conditions before you apply
  2. Enter your National Metering Identifier (NMI) in the search bar below, and click "search". You'll find your NMI on your electricity bill
  3. A list of cashback rewards that you are eligible for will be displayed. Click on all the cashback rewards you wish to apply for
  4. Download and complete the Ergon Incentives Business Application Form (XLSX 266.7 kb) as you'll need to attach this to your application.  Your supplier/installer will be able to assist with completing this form. Please note, this is a standard application form used for all Reward Programs and not all cashback rewards listed on the form may be available.
  5. Submit your application for pre-approval and wait for your Letter of Offer to arrive via email. You should receive this in approximately 10 business days, unless we request further information from you. The Letter of Offer will outline the approved cashback rewards, total funding available to you, the process you should follow and the documentation required to claim your cashback reward payments. Some changes will require a measurement and verification plan to be implemented
  6. Once you have your Letter of Offer, implement your changes and keep copies of tax invoices/proof of purchase and any other required documentation
  7. Follow the instructions in your Letter of Offer and apply for cashback rewards
  8. Submit your claim and wait for your cashback reward payment cheque to arrive. You should receive this in approximately 20 business days
  9. If your cashback reward claim is approved, we'll also send you a cheque for any upfront meter charges from your electricity retailer (if applicable) for a new meter to change to an economy tariff (applies to hot water and pool pump economy tariff changes only). You should receive this in approximately 20 business days after you receive your cashback reward payment.

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