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How the program works

Working with suppliers and installers is an important part of our Incentives Programs. If your business already offers energy management goods and services, it makes sense for you to get involved in these programs.

Eligible areas

Cashback incentives are available to customers in selected areas where we want to reduce electricity usage during peak demand times. The Incentives search map shows where we have cashbacks available now and where they may be potentially available in the future.

Supplier/installer cashbacks

PeakSmart is a new technology to help manage peak demand on the electricity network. Customers located in an eligible area can get up to $400 cashback when they install a PeakSmart air conditioner OR have their existing PeakSmart air conditioner converted to PeakSmart Active. Once approved, we’ll also pay you $50 cashback for every PeakSmart air conditioner you install or convert. We’ve got more information on PeakSmart if you’re interested in getting involved.

Residential Cashbacks

We offer fixed cashback incentives to residential customers in eligible areas who are prepared to make their home more energy efficient. The application process is simple and customers can apply online. Residential cashbacks are currently available in Townsville North West, Mackay Northern Beaches and Cannonvale.

Business Cashbacks

We also offer cashback for business customers in eligible areas. These can be fixed, similar to those for residential customers, or per kVA of reduced network peak demand. Business cashbacks are currently available in all areas on our Incentives Programs webpage.

Some of the ways businesses can reduce peak demand are:

  • Upgrade air conditioning, pumps, motors, lighting or other equipment with more energy efficient models
  • Permanently remove or shift electricity usage from peak to off-peak periods
  • Improve power factor (PF).

Business customers can also apply online. They must first fill in the Ergon Incentives Business Application Form (XLSX 266.7 kb) and apply for pre-approval for any proposed changes and wait for a Letter of Offer from us. The Letter of Offer will outline the approved cashback incentives, total funding available to them, the process they should follow and the documentation required to claim their cashback incentive payments. The Letter of Offer is valid for 6 months or as otherwise outlined. Some changes will require a Measurement and Verification (M&V) report.

Measurement and verification reporting

Before we pay the customer’s cashback incentive, we may request you provide a Measurement and Verification (M&V) report to confirm the proposed network peak demand (kVA) savings have been achieved. The documents below provide detailed information about M&V and how to complete a report, including for Power Factor Correction (PFC), and a sample form that can be used to provide M&V results to us:

If you’d like more information about M&V, please email demandmanagement@ergon.com.au or call 1300 550 766, between 9am and 5pm, Monday to Friday.

Customer consumption data

Understanding a customers’ load profile can be essential in measuring the impacts on electricity consumption and designing an energy management solution.

Large customers usually have meters that record data in 30 minute intervals. If you need access to this data, the customers' electricity retailer will be able to advise what data is available, any associated costs and the process for obtaining the data.  To access this data, you'll need written authorisation from the customer.

We can also provide meter data for customers connected to our network. To request this please complete the Metering data application form. If you aren’t the electricity account holder you will be asked to complete the Authority to Release Information To Third Parties form during the application process.