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Business cashback incentives

The peak demand period in Emerald is 1pm - 9pm, Monday to Sunday, November to April.

Below is a list of the actions to make your business more energy efficient and cashback incentives you can apply for. To be eligible for an incentive payment, the energy management measures implemented must reduce demand on the network during the relevant peak demand period. Please note you must apply for pre-approval for cashback incentives before implementing any changes.

Read the flyer listing cashback incentives (PDF 552.3 kb) and how to claim as well as the terms and conditions for this program.

ActionBenefit Cashback1Conditions Documentation Required
Upgrade lighting, air conditioning, pumps, motors or other equipment with more energy efficient models Reduce electricity running costs

Up to $225/kVA of reduced network peak demand

Savings from change, including diversity factor, must occur during specified peak demand times Supplier / installer's invoice. Measurement and Verification report may also be required. To be negotiated with applicant and outlined in Letter of Offer
Permanently remove or shift electricity usage from peak to off-peak periods

May benefit from time of use tariffs

Up to $225/kVA of reduced network peak demand

Savings from change, including diversity factor, must occur during specified peak demand times Negotiated with applicant and outlined in Letter of Offer
Ability to reduce or 'call-off' load on the network when requiredAgreed payments

By negotiation

Must enter into Load Curtailment Agreement with us and respond to requests to reduce load when requiredAs outlined in Load Curtailment Agreement
Improve power factor (PF) Improve efficiency and life of equipment

Up to $225/kVA of reduced network peak demand

Cashback incentives only apply to improvements above level required by Regulation: low voltage (<1 kV) 0.8 PF; medium voltage (1 kV < 5 0kV) 0.9 PF; high voltage (50 kV and 250 kV) 0.95 PF

Measurement and Verification report, commissioning report, certificate of test, and certificate of compliance with the requirements of s2.9 of the Queensland Electricity Connection Manual (PDF 8.4 mb)
Install Solar PV

Reduce electricity running costs

Cashback incentive calculated by multiplying the number of kW of the solar PV system x 0.12 (north facing systems) or 0.18 (west facing systems) x $2253Minimum size solar PV system is 10 kW, up to maximum of 30 kW.  Approval for grid connection requiredSupplier / installers invoice showing details of solar PV system installed and orientation and tilt of PV modules
Change existing electric, solar or electric heat pump hot water system to an economy tariff

Save on electricity running costs

$175 Existing hot water systems on non-load controlled tariff, new hot water systems not eligible. Must comply with hot water tank sizing guidelines Contractors invoice showing change of electric or electric heat pump hot water system to an economy tariff

Please note:

  • Business customers must first apply for pre-approval for any proposed changes and wait for a Letter of Offer to confirm eligibility for cashback incentives. The Letter of Offer is valid for 6 months or as otherwise outlined
  • If a new meter is required at your premises to change to an economy tariff for one of the above actions, you may be charged an upfront meter charge by your electricity retailer. Refer to our Metering charges webpage for more information (see the section on Upfront metering charges). This charge will appear on your next electricity bill after the new meter has been installed. If your cashback incentive claim is approved we will also send you a cheque for the meter costs you incurred. You should receive this payment in approximately 20 business days after you receive your cashback incentive payment.

Trade Ally Network

We've established the Trade Ally Network (TAN) to help you explore energy efficiency and demand management opportunities. The TAN is a registry of local, state-wide and national businesses that offer energy management goods and services. Of course you are welcome to contact another provider not listed in the TAN registry.

Further information

For more information about this program please call us on 1300 550 766 between 8am and 5pm, Monday to Friday, or email demandmanagement@ergon.com.au.


  1. Terms and Conditions apply
  2. 5-star energy efficient pool pump savings based on 1.1 kilowatt fixed speed pool pump operating for 6 hours per day replaced with 160 watt variable speed pool pump operating for 8 hours per day
  3. Cashback incentive is calculated by multiplying by the installed panel capacity or inverter capacity in kW (whichever is the smaller) x 0.12, or x 0.18 for systems facing west, x $225. West facing solar PV systems must be within 45 degrees of west and with a minimum 10 degree tilt