Our commitment

Charters

Outlines our commitment to our customers and the rights and obligations in providing customer connection services.
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Guaranteed Service Levels

We guarantee our levels of service to you. Read more about the guarantees we offer.
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Network feedback

Complaints and compliments about power outages and claims, power restoration, network connections, meter reading and safety.
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Retail

Residential general enquiries: 13 10 46
Mon to Fri, 7:15am - 5:45pm
Business general enquiries: 1300 135 210
Mon to Fri, 7:15am - 5:45pm
Interpreter Service: 1300 607 555
Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten

Network

Network general enquiries: 13 74 66
Mon to Fri, 7am - 5:30pm
Faults only: 13 22 96
24 hours, 7 days a week
Life threatening emergencies (including shocks & tingles): 000 or 13 16 70
(Triple zero) 24 hours, 7 days a week
Interpreter Service: 13 74 66
Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten