Ergon 24seven app
This free app is an essential tool to stay up to date about power outages, allowing you to see where interruptions are on our network and estimated restoration times. In addition, you can report issues such as damaged power poles, faulty street lights or problems with vegetation.
Installing the Ergon 24seven app
The Ergon 24seven app is available for iPhone 5 and above. Simply search for ‘Ergon Energy’ in the Apple iStore, download and install the app.
The first time you log in, you will be required to set up an Ergon 24seven account. Simply create a new username and password and follow the steps. Alternatively, you can log in using your Facebook account.
Using the app
The Ergon 24seven app contains a number of useful features:
Interactive outage map updated every 15 minutes with the latest information available. Learn when network maintenance is planned for your suburb. Access the latest estimated restoration times during a power outage
Report pole damage, faulty street lights or vegetation problems online using the app. Depending on the nature of the problem, you may be directed to our contact centre.
Important Ergon Energy phone numbers, such as general enquiries and faults
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