Ergon 24seven app

This free app is an essential tool to stay up to date about power outages, allowing you to see where interruptions are on our network and estimated restoration times. In addition, you can report issues such as damaged power poles, faulty street lights or problems with vegetation.

Installing the Ergon 24seven app

The Ergon 24seven app is available for iPhone 5 and above. Simply search for ‘Ergon Energy’ in the Apple iStore, download and install the app.

Logging in

The first time you log in, you will be required to set up an Ergon 24seven account. Simply create a new username and password and follow the steps. Alternatively, you can log in using your Facebook account.

Using the app

The Ergon 24seven app contains a number of useful features:

Ergon 24seven app - Outage Finder
Outage Finder
Interactive outage map updated every 15 minutes with the latest information available. Learn when network maintenance is planned for your suburb. Access the latest estimated restoration times during a power outage
Ergon 24seven app - Report a Problem
Report Problem
Report pole damage, faulty street lights or vegetation problems online using the app. Depending on the nature of the problem, you may be directed to our contact centre.
Ergon 24seven app - Contact
Contact
Important Ergon Energy phone numbers, such as general enquiries and faults

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