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To promote competition in the supply of electricity services, the Australian Energy Regulator (AER) Ring-fencing Guideline seeks to ensure a level playing field in new and existing markets.

The Guideline came into effect on 1 January 2018 and we're committed to comply as required.

Compliance strategy

We're continuing to assess the impact of the Guideline on our services and have submitted our compliance strategy to the AER.

Annual Reports
Documents Published
Ring-fencing Compliance Strategy (PDF File, 355.7 KB) 24 Aug 2017

Waiver application

We're aiming to minimise our costs in complying with the Guideline so are seeking a number of waivers where it's not cost-effective and where no harm to competition occurs.

Annual Reports
Documents Published
Ring-fencing Waiver Applications (PDF File, 697.3 KB) 24 Aug 2017


The Guideline requires the production and publication of a number of registers, namely an office and staff sharing register, an information sharing register and a waiver register.

Sharing of information protocol

Under the Guideline in certain circumstances, we're required to publish an Information Register that outlines the entities that request "confidential information" and the type of information sought. Our Information Sharing Protocol (PDF 166.3 kb) outlines details on how we propose to meet our information sharing obligations.

To request confidential information please complete the Registration Form (PDF 226.9 kb) and email it to InformationSharing@energyq.com.au