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Coronavirus Response

We're focused on keeping you connected and are here to support you in these uncertain times. Read about our response.

Electricity industry

Find out more about the electricity industry in Queensland. The Energy Charter sets out the high level of service you can expect from us.

  • Energy Charter

    Read how the Energy Charter keeps customers' needs at the core of everything we do.

    Details
  • Industry Code

    Information about the code, which sets out the rules that apply to electricity distributors in Queensland.

    Details
  • Ring-Fencing

    Information about ensuring a level playing field to promote competition in the supply of electricity services.

    Details