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Coronavirus Response

We're focused on keeping you connected and are here to support you in these uncertain times. Read about our COVID-19 response (PDF 2.7 mb).

Electricity industry

Find out more about the electricity industry in Queensland. The Energy Charter sets out the high level of service you can expect from us.

  • Energy Charter

    Read how the Energy Charter keeps customers' needs at the core of everything we do.

  • Industry Code

    Information about the code, which sets out the rules that apply to electricity distributors in Queensland.

  • Ring-Fencing

    Information about ensuring a level playing field to promote competition in the supply of electricity services.