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Coronavirus Response

We're focused on keeping you connected and are here to support you in these uncertain times. Read about our response.

Electricity industry

Find out more about the electricity industry in Queensland. Our charters and guaranteed service levels set out the high level of service you can expect from us.

  • Charters

    Outlines our commitment to our customers and the rights and obligations in providing customer connection services.

    Details
  • Guaranteed Service Levels

    We guarantee our levels of service to you. Read more about the guarantees we offer.

    Details
  • Industry Code

    Information about the code, which sets out the rules that apply to electricity distributors in Queensland.

    Details
  • Ring-Fencing

    Information about ensuring a level playing field to promote competition in the supply of electricity services.

    Details
  • Energy Charter

    Read how the Energy Charter keeps customers' needs at the core of everything we do.

    Details