Apply for connection services

Chapter 5A of the National Electricity Rules sets out a process to be used by retail customers and developers (or persons on their behalf) to establish a new connection or alter an existing connection to Ergon Energy's distribution networks.

Different types of connections require a different application process. Ergon Energy's connection application processes are categorised into:

  • New metered connections
  • Alterations to existing metered connections
  • New unmetered connections
  • Connection of certain embedded generating units (like solar).

The connection application process

The application process for a new connection or connection alteration follows these main steps:

  1. Preliminary enquiry You may make a preliminary enquiry if you need further information to make a connection application.  We will respond to a preliminary enquiry within 5 business days.
  2. Connection application A connection application may be made in different ways depending upon which type of connection service you are after. This is explained in more detail below.
  3. Connection offer We will make you a connection offer within a certain timeframe after receiving the connection application (depending upon the type of connection application). The offer can be accepted by you to form a connection establishment contract.
  4. Connection contract A connection establishment contract will form when the connection application was made for an expedited process, otherwise when we received your signed acceptance of the connection offer.
  5. Connection services After the connection establishment contract is formed, we will carry out the connection services to establish the new connection or alter the existing connection in accordance with that contract.

Information you should know before applying

You will need to have the following information available before starting the connection application process:

  • Address details (including Lot and RP where available)
  • How many phases you are after
  • For a new connection, whether the connection is underground or overhead:
    • If overhead, are there houses already connected on both sides of the premises?
    • If underground, are there green supply pillars (turrets) on the premises boundary?

1. Preliminary enquiry

A preliminary enquiry is an optional enquiry you may make if you need some more information to make a connection application.  You can make this preliminary enquiry by following the relevant process below.  We will respond to a preliminary enquiry within five business days of receiving it (or other date agreed with you).

Metered loads

To make a preliminary enquiry about the connection of metered loads, please

Micro embedded generating units (like solar)

To make a preliminary enquiry about the connection of micro embedded generating (micro EG) units, please:

Unmetered loads

To make a preliminary enquiry about the connection of:

Provision of the relevant information allows us to determine if the load is suitable for:

  • Being supplied on an unmetered basis
  • For pole-mounted devices, whether there are any issues with mounting the devices on our poles (we may not need to make certain additional checks to confirm this).

If everything is suitable, we can arrange for a field visit to discuss your requirements.

If you are enquiring about a new device that is not listed on our Approved Unmetered Supply Devices List (PDF 243.9 kb), you will need to provide us with details of the device as well as proof of load and duration of the duty cycle, so that we can evaluate the suitability of your device for an unmetered connection and determine if it should be included on the approved unmetered devices list.

2. Connection application

The process for making connection applications for the various connection types is set out below.  Once you have made a connection application, we will, within 10 business days of receiving that connection application, advise you:

  • Whether the connection service is a basic connection service or not
  • If it is either:
    • A basic connection service and you have elected to negotiate the terms of the connection establishment contract
    • Not a basic connection service - we will advise you of the negotiated connection process and possible costs and expenses that might be incurred in going through this process.

If your connection application is incomplete, we will advise you of this and the missing information required.  We may also request you to provide additional information to assist us in carrying out an accurate assessment and processing your connection application.

Metered load

To make a connection application for metered loads, you can:

You will need the following information in order to submit a connection application:

  • Your name and contact details
  • Project description
  • Property details
  • Residential (domestic) connections
  • Other connection types
  • Non-domestic equipment
  • Pump information
  • Project sketch.

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Micro EG units (like solar)

To make a connection application for micro EG units, you can:

Customers are welcome to submit their own application, however, due to the level of detail required, connection applications for micro EG units are usually submitted by industry professionals.

You will need the following information in order to submit a connection application:

  • Your name and contact details
  • Your National Metering Identifier (NMI) which is available on your electricity account
  • The address, lot number and plan number (available from your local council) where the micro EG unit(s) will be installed
  • Technical details of your proposed micro EG unit(s) such as:
    • Total size of the system, e.g. maximum capacity of the solar PV panels
    • Details of all inverters to be installed at the completion of the work
    • Which inverter(s) will be connected to our network
  • Name and contact details of your sales consultant
  • Name and contact details of the installer of the micro EG unit(s).

If your application is for a larger or rural property, we recommend you speak with an accredited installer of micro EG units.  They can advise if any additional information is likely to be required with the connection application.

Unmetered loads

To make a connection application for:

Please note that we cannot accept applications with inadequate drawings or for unapproved devices.

You will need the following information in order to submit a connection application for street lighting or public lighting:

  • Developer public body details
  • Property details
  • Designated contact person for the application
  • Project details
  • Easements - if Ergon Energy requires any easements, the landowner acknowledges it is their responsibility to provide these
  • Design and construction options
  • Authority to sign
  • Rate 3 street lighting information (if applicable)
  • Contractor and materials supplier details (designer / electrical construction contractor / developers representative).

You will need the following information in order to submit a connection application for watchman lights and an approved unmetered device to be mounted on our poles:

  • Watchman light type or approved pole mounted device type
  • Pole number
  • Location (including GPS)
  • Orientation (if appropriate)
  • Indicate Ergon Energy field representative has attended (mandatory)
  • Attach a drawing of the required installation.

You will need the following information in order to submit a connection application for an approved unmetered device not mounted on our poles:

  • Your name and contact details
  • Project description
  • Property details
  • Residential (domestic) connections
  • Other connection types
  • Non-domestic equipment
  • Pump information
  • Project sketch.

Expedited connection process

If your connection application is for a basic connection service, you may "expedite" the process.  To expedite your application:

  • You must request an expedited connection in your connection application
  • We must be satisfied that the connection application you applied for is a basic connection service (we will notify you of this within 10 business days of receiving your connection application)
  • You must advise us that you are happy for the connection establishment contract to be on the terms of the relevant Model Standing Offer.

If the above are done, then the connection application is expedited, which effectively means that we are deemed to have made a connection offer to you on the terms of the relevant model standing offer, and you are deemed to have accepted that to form a binding connection establishment contract, on the date we received your connection application.

Negotiated connection process

The negotiated connection process is followed when the terms of the contract to provide you with the new connection or connection alteration are to be negotiated.  This applies:

  • When the connection service applied for is not a basic connection service
  • When the connection service applied for is a basic connection but you wish to negotiate the terms of the contract rather than using the terms of the relevant model standing offer.

Possible fees

Please note that you may be charged a fee to undergo a negotiated connection process, to cover the expenses incurred by Ergon Energy in assessing the connection application, going through the negotiated connection process and making a negotiated connection offer.  These may include charges imposed by other network service providers and the costs of any inspections of the premises that are required.

3. Connection offer

The type of connection offer made will depend on the nature of the connection required and whether there is network capacity available.

Basic connection service, expedited

If your service is confirmed to be a basic connection service and you have expedited the connection service, we are deemed to have made you a connection offer on the terms of the relevant model standing offer when we received your connection application.

Basic connection service, not expedited, not negotiated

If your service is confirmed to be a basic connection service and you have not elected to either expedite the connection process or go through the negotiated connection process, we must make you a connection offer on the terms of the relevant model standing offer within 10 business days (or other date agreed with you) of receiving the connection application.

Negotiated process

If you have gone through the negotiated connection process (regardless of whether your service was a basic connection service or not), we must use our best endeavours to make you a connection offer on the negotiated terms within (generally) 65 business days of receiving the connection application.

4. Connection contract

Accepted connection offers

If you accept the connection offer within the relevant timeframe, a connection establishment contract will be formed.

Basic connection service, expedited

If your service is confirmed to be a basic connection service and you have expedited the connection process, you are deemed to have accepted the connection offer (and thus entered into the connection establishment contract on the terms of the relevant model standing offer) when you made the connection application.

Basic connection service, not expedited, not negotiated

If your service is a basic connection service, and you have not elected to either expedite the connection process or go through the negotiated connection process, your connection offer (which will be on the terms of the relevant model standing offer) is open for acceptance for 45 business days from the date of that connection offer.

Negotiated connection process

If you have gone through the negotiated connection process (regardless of whether your service was a basic connection service or not), your connection offer (which will be on the terms negotiated) is open for acceptance for 20 business days from the date of that connection offer.

Declined connection offers

If we do not receive the signed connection offer within the relevant 20 or 65 business day timeframe set out above, the connection offer will expire, or lapse. This means that if you still wish to establish the new connection or alter an existing connection, you will need to make a new connection application and go through the whole process again (including paying relevant fees again).

5. Connection services

Design and construction

Once the connection establishment contract has been formed, we will use our best endeavours to ensure that the connection work is carried out within the applicable time limits fixed by the relevant provisions of that contract.

Once your construction/alteration is complete, you will usually need to contact your electricity retailer so they can send us a valid service order request.  Your electrical contractor may also required to submit a Form A once they have completed the electrical work.  These requirements will be set out in the relevant connection establishment contract.

Completion of the new connection or connection alteration

Once we have received both the service order request from your electricity retailer and the Form A from your electrical contractor, we will be able to complete our works and finalise the new connection or the connection alteration, including, if we are the metering provider, carrying any relevant metering works (such as installing a bi-directional meter for the connection of a micro EG unit).

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