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Metering charges

The Australian Energy Regulator (AER) has changed the way you are charged for your electricity metering. This change means the electricity industry has moved to a more transparent way of billing metering costs that will support future competition and customer choice.

You have always paid metering charges, however they were previously spread across all customers and wrapped up into electricity network costs.

What's changed?

Metering costs will no longer be included in the network charges that form part of your electricity tariff charges.

You may see a new line item on your electricity bill from your electricity retailer called the 'Metering Services Charge'. This charge includes an amount to recover the capital cost of your existing meters and an additional amount to cover the cost of maintaining, operating and reading those meters.

Also, due to the changes that came into effect on 1 August 2015, customers who have a new meter installed will be charged an upfront fee to cover the cost of the new meter. If your new meter is replacing an old meter you will continue to pay the capital cost of your old meter.

Power of Choice changes

From 1st of December 2017 the electricity industry introduced Power of Choice reforms. This requires all new electricity meters for residential and small business customers to be Type 4 digital meters, and older-style meters to be phased out over time. The new digital meters will give you more control in managing your electricity usage.

There are some exemptions for premises located in certain areas. See our Power of Choice exempted areas information (PDF 62.8 kb).

You now need to contact your electricity retailer for all requests relating to the installation, update or maintenance of metering services.

How are metering charges calculated?

Metering charges are classified as Alternative Control Services (ACS), and are calculated in accordance with the price cap formula approved under the AER’s Distribution Determination.  For further information, see Ergon Energy’s Approved Pricing Proposal.

The prices for each financial year are included in our Price List for Alternative Control Services.

Upfront metering charges

Upfront metering charges apply for the installation of new and replacement meters. Metering charges depend on the type of metering you need. Your electrical contractor can advise you on the right metering for your home or business.

The most commonly used meters for homes in Queensland have been Type 6 meters, however these will be replaced over time with Type 4 digital meters through the Power of Choice reforms.

The changes also mean that we will no longer install or replace meters, you now need to arrange this with your electricity retailer. You will be charged meter installation or replacement costs by your electricity retailer.

Ongoing daily charges for metering services

The metering service charge is a daily fixed charge for the provision of Type 5 and Type 6 meters and covers services such as meter reading, maintenance and meter data services.

These charges may be included in the bills you receive from your electricity retailer.

Please note: The table below provides estimates only. The amounts charged to you by your electricity retailer may differ, and may be outside this range.

Charge How you are billed $ (GST inclusive) as current for 2017-18 financial year
Ongoing daily charges for metering services     These charges may be included in the bills you receive from your electricity retailer.        

These Alternative Control Services charges will vary between $0.00856* and $0.12331* per day per metering installation, Refer to services 100-105 in the ACS Price List.

* These charges are per metering installation that is required depend upon the specific type of metering installation and do not include relevant call out fees.

For large customers

For larger customers, where metering is a contestable service, we recommend you contact your electricity retailer for confirmation of actual costs and who might be carrying out these works.

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