Meter replacement program

Ergon Energy has recently undertaken an audit of metering equipment in the Wide Bay area and has identified approximately 3000 meters (with receivers) that are approaching the end of their useful service life.

The meter and receiver type at your premises has been identified as one of these and needs to be replaced.

Why is this happening?

In order to comply with national metering standards (regulatory requirements), we have established a program to identify and replace these non-compliant meters and receivers across the Wide Bay region.

Additional information about the National Electricity Rules is available by visiting the Australian Energy Market Commission's website.

What do I need to do?

If we can freely gain access to your main switchboard/s and main switch/s you don't need to do anything. 

If you need to make special arrangements so we can access your premises (including switchboard and main switch), call our electrical contractor Geiger Group Electrical (who will be undertaking this work on our behalf) on 07 4614 4300 to arrange  access to your meter.

If your switchboard is behind closed gates and you have a dog on the premises, please also contact Geiger Group Electrical on the phone number above.

Why was my meter selected for replacement?

Your property was identified as having the type of meter that is approaching the end of its useful service life, as well as a ripple control receiver which is not compliant with current national metering standards.

Meters will be replaced with a similar type of meter and will not be a smart meter.

Why turn off my power?

Meter and receiver replacements are performed after electricity supply is disconnected to your premises at the switchboard.

Meter replacement work requires a minimum of 50 minutes to complete, however it may take longer if the work proves more complex than expected. If there are complications then the power outage may be longer.

We apologise for any inconvenience this may cause.

Do I have to pay to have my meter replaced?

No, there is no charge for the replacement of your current meter and receiver.

However, if during this work it is identified that the switchboard is unsafe or dangerous, it is the responsibility of the premises owner to rectify the situation.

Why can't Ergon give exact times when attending my property?

Our approved contractor, Geiger Group Electrical, will be replacing up to eight meters and receivers per day. Some site visits will take longer than others due to various reasons, including condition of the switchboard, wiring encountered and personal safety considerations.

If a more specific time was supplied, it is likely that visits would not happen as scheduled due to these reasons and would need to be rescheduled.

This is why a time and date window is advised in your customer letter.

What do I do if the times advised in my letter don't suit me?

To arrange a more suitable appointment time for your meter replacement, you can call Geiger Group Electrical on 07 4614 4300 or alternatively call us on 1300 752 088.

How do I know if the contractor is authorised and working on behalf of Ergon?

We have contracted Geiger Group Electrical to undertake this work. Staff will be wearing Geiger Group Electrical uniforms and will carry or wear identification to show they are authorised, and must produce this identification if requested by you.

If you have any concerns please call Geiger Group Electrical on 07 4614 4300 or alternatively call us on 1300 752 088.

Can I refuse to have my meter replaced?

No, the meters and receivers at your premises are Ergon Energy assets. The meter and receiver replacement program has been initiated by us and is a regulatory compliance requirement.

If you have concerns about the planned work please call Geiger Group Electrical on 07 4614 4300 or alternatively call us on 1300 752 088.

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