Meter-read alerts for dog owners

To keep our meter readers safe, they need to sight your dog and feel comfortable that it is suitably restrained (see below), before entering your property.

You can register to receive SMS and/or email alerts 24 hours before your meter is due to be read. That way, you can ensure your dog is suitably restrained when the meter reader arrives.

Register for meter-read alerts

It’s easy to register for meter-read alerts:

  1. Sign-up and login On our Customer Self Service portal
  2. Select My Profile Click on ‘Welcome’ in the top right corner and select ‘My Profile’
  3. Update dog details Scroll down to your NMI and click on ‘Update dog details’ and click ‘YES’
  4. Add number of dogs Then tell us how many dogs you have and if they will be restrained when we come to read your meter
  5. Manage notifications Click on ‘BACK TO MY PROFILE’ and ‘MANAGE NOTIFICATIONS’
  6. Set preferences Set your preferences and ensure you tick ‘Meter read (if dog onsite)’.

Now you’re all set up to get SMS and/or email alerts 24 hours before your meter is due to be read.

Unread meters

If for some reason the meter reader cannot confirm that your dog is suitably restrained when they come to read your meter, and doesn’t feel safe going onto your property, they’ll leave a card in your letterbox to let you know.

If you get a card in your letterbox, you’ll get an estimated bill from your electricity retailer, or you can read your meter yourself and jump online to submit a self-meter read.

Submit a self-meter read

Once you’ve received a card in your letterbox, you can submit a self-meter read. It’s simple:

  1. Sign-up and login On our Customer Self Service portal
  2. Select self-meter reading Click on ‘SUBMIT YOUR SELF-METER READING’
  3. Submit reading Select your NMI and click ‘NEXT’ and submit your meter reading.

What does “suitably restrained dog” mean?

To confirm your dog is suitably restrained, we must be able to physically sight your dog and confirm it is:

  • placed securely inside the house behind a closed door or other suitable building (e.g. shed); or
  • placed securely in a yard or area completely separated from where the meter is located (i.e. locked behind a fence); or
  • isolated by either a substantial rope or chain secured to an appropriate anchor point on the ground or to a fixed fitting to ensure our safe access to the meter. If you chain your dog please remember you're responsible for ensuring they have appropriate water, shade, and food.

Please note it's not adequate to offer to hold a dog by hand i.e. via a collar, holding part of the dog’s body, or having the dog in your arms. We'll consider the premises unsafe to enter if you offer to do this. For safety reasons, our field staff are NOT permitted to enter unless the dog is securely isolated.

For more information please visit Safe entry to your premises.