Metering

Helpful hints to ensure your next meter read runs smoothly.

Meter reading

Find out your next meter read date and how to ensure we have safe access to your electricity meter.
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How to read your meter

There are several different kinds of electricity meter. This handy guide shows you how to read your meter.
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Self meter read

If we have asked you to do so, use this online form to submit your self meter read.
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Metering charges

Find out about services that are included in the Metering Service charge.
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Contestable metering

Find out about the services we offer as an accredited Meter Data Agent and Meter Data Provider.
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What is the NMI?

Find out what the National Metering Identifier is and why it’s important for your premises.
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Retail

Residential general enquiries: 13 10 46
Mon to Fri, 7am - 6:30pm
Business general enquiries: 1300 135 210
Mon to Fri, 8am - 5:30pm
Interpreter Service: 13 14 50
Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten

Network general enquiries: 13 74 66
Mon to Fri, 7am - 6:30pm
Faults only: 13 22 96
24 hours, 7 days a week
Life threatening emergencies: 000 or 13 16 70
(Triple zero) 24 hours, 7 days a week