Manuals & fact sheets

Read the Major Customer Connection Manual and our range of fact sheets for information about different aspects of major business electricity connections.

Major customer connection manual

Our Major Customer Connection Manual (PDF 6.5 mb) is a useful reference when applying for a major business connection, and can help when negotiating and entering into agreements with us for a new or modified major business connection.

We also have a range of fact sheets, listed below, which provide information about different aspects of major connections.

Please note that the manual and fact sheets may be updated from time to time.

Do you have a specific question about your major connection? If so, please contact our Major Customer Connections Group at, or speak to our representative on 1300 168 914.

Fact sheets

Annual Reports
Documents Published
STNW1179 Standard for Plant Energisation (PDF File, 1.2 MB) 26 Feb 2021
Customer Supplied HV Metering Unit Specification 11kV, 22kV & 33kV (PDF File, 551.9 KB) 12 Jul 2021
Economic Regulation and Classification of Services (PDF File, 313.3 KB) 12 Jan 2021
Equipment Information (PDF File, 255.9 KB) 4 Feb 2021
Management of Disputes (PDF File, 317.4 KB) 17 Feb 2014
Metering Installation Design (PDF File, 495.6 KB) 12 Jul 2021
Operating Protocol (PDF File, 223.7 KB) 17 Feb 2014
Planning Reports and Project Scopes (PDF File, 390.5 KB) 13 Mar 2017
Project Design (PDF File, 286.0 KB) 7 Jan 2015
Security Requirements (PDF File, 279.1 KB) 23 Jul 2021
Tenure Requirements (PDF File, 328.6 KB) 23 Jul 2021

Low voltage generation under Chapter 5A