Manuals, forms & fact sheets

Read our Major Customer Connection Manual (PDF 6.5 mb) and our range of other reference documents and fact sheets for information about different aspects of major business electricity connections.

Please note that these documents may be updated from time to time.

Manuals and policies

Annual Reports
Documents	Published
Connection Policy (PDF File, 680.0 KB)	26 Jun 2020
Major Customer Connection Manual (PDF File, 6.5 MB)	20 Jul 2020

Enquiry and application forms

Annual Reports
Documents	Published
Major Customer Connection Enquiry Form (PDF File, 487.4 KB)	24 Mar 2022
Major Customer Connection Application Form (PDF File, 458.3 KB)	24 Mar 2022

Fact sheets

Annual Reports
Documents	Published
Economic Regulation and Classification of Services (PDF File, 313.3 KB)	12 Jan 2021
Equipment Information (PDF File, 255.9 KB)	4 Feb 2021
Management of Disputes (PDF File, 293.2 KB)	13 Jan 2022
Metering Installation Design (PDF File, 495.6 KB)	12 Jul 2021
Operating Protocol (PDF File, 182.0 KB)	17 Feb 2014
Planning Reports and Project Scopes (PDF File, 390.5 KB)	13 Mar 2017
Project Design (PDF File, 286.0 KB)	7 Jan 2015
Security Requirements (PDF File, 279.1 KB)	23 Jul 2021
Tenure Requirements (PDF File, 328.6 KB)	23 Jul 2021

Load greater than 1 MVA references

Annual Reports
Documents	Published
STNW1179 Standard for Plant Energisation (PDF File, 1.4 MB)	5 May 2022

Large generation references

Annual Reports
Documents	Published
2021-22 Embedded Generation Information Pack (PDF File, 2.5 MB)	17 Feb 2022
Approved Grid Protection Relays (PDF File, 663.1 KB)	24 Oct 2019
Embedded Generation Register of Completed Projects (PDF File, 1.5 MB)	16 Jul 2021
Modelling information for Non-Registered Generators (PDF File, 830.8 KB)	19 Jan 2022
Modelling Information for Registered Generators (PDF File, 972.4 KB)	19 Jan 2022
Design Certification Report Template - Solar (PDF File, 142.2 KB)	16 Oct 2020
Design Certification Report Standy or Continuous Parallel Template (PDF File, 151.4 KB)	16 Oct 2020
Dual DNSP Staged Lifestyle Villages with Embedded Networks (PDF File, 770.8 KB)	16 Oct 2020
Power quality Guideline for Compliance Reports (PDF File, 401.4 KB)	16 Oct 2020
Site Specific Enquiry Response (PDF File, 372.9 KB)	16 Oct 2020
Customer Application Checklist and GPS Issues Register - EGs over 5MW (MS Excel Document, 99.0 KB)	19 Jan 2022
Customer R1 Checklist and Issues Register EGs over 5MW (MS Excel Document, 93.2 KB)	19 Jan 2022
Under 5MVA Application Checklist A1 (MS Excel Document, 92.5 KB)	19 Jan 2022
Under 5MVA Application Checklist-A2 (MS Excel Document, 136.9 KB)	19 Jan 2022
Under 5MVA Application Checklist-B (MS Excel Document, 59.0 KB)	19 Jan 2022
STNW1175 Ver 4 - Standard for High Voltage Embedded Generation Connections (PDF File, 1.1 MB)	2 Mar 2022
STNW1179 Standard for Plant Energisation (PDF File, 1.4 MB)	5 May 2022
Customer Supplied HV Metering Unit Specification 11kV, 22kV & 33kV (PDF File, 551.9 KB)	12 Jul 2021

Low voltage generation under Chapter 5A

Annual Reports
Documents	Published
Design Certification Report Template - Solar (PDF File, 142.2 KB)	16 Oct 2020
Design Certification Report Standy or Continuous Parallel Template (PDF File, 151.4 KB)	16 Oct 2020
Dual DNSP Staged Lifestyle Villages with Embedded Networks (PDF File, 770.8 KB)	16 Oct 2020
Power quality Guideline for Compliance Reports (PDF File, 401.4 KB)	16 Oct 2020
Site Specific Enquiry Response (PDF File, 372.9 KB)	16 Oct 2020
30kVA> LV Chapter 5A Enquiry and Application Generation Process (PDF File, 286.5 KB)	14 Oct 2020
LV Generation Quoted Indicative Fees 2020-21 (PDF File, 169.6 KB)	14 Oct 2020
STNW1174 Ver 5 - Standard for LV Embedded Generating Connections (PDF File, 1.4 MB)	20 Dec 2021
STNW3511 Dynamic Standard for LV EG Connections (PDF File, 1.6 MB)	23 Dec 2021

Get in touch

Do you have a specific question about connecting a major customer connection?

If so, please see how to contact us on our Major Customer Team webpage.