Manuals & fact sheets
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Read the Major Customer Connection Manual and our range of fact sheets for information about different aspects of major business electricity connections.
Major customer connection manual
Our Major Customer Connection Manual (PDF 929.6 kb) is a useful reference when applying for a major business connection, and can help when negotiating and entering into agreements with us for a new or modified major business connection.
We also have a range of fact sheets, listed below, which provide information about different aspects of major connections.
Please note that the manual and fact sheets may be updated from time to time.
Do you have a specific question about your major connection? If so, please contact our Major Customer Connections Group at majorconnections@ergon.com.au, or speak to our representative on 1300 168 914.
Fact sheets
| Documents | Published |
|---|---|
| Economic Regulation and Classification of Services (PDF File, 300.3 KB) | 17 Feb 2014 |
| Equipment Information (PDF File, 244.2 KB) | 17 Feb 2014 |
| Management of Disputes (PDF File, 317.4 KB) | 17 Feb 2014 |
| Metering Installation Design (PDF File, 291.9 KB) | 17 Feb 2014 |
| Operating Protocol (PDF File, 223.7 KB) | 17 Feb 2014 |
| Planning Reports and Project Scopes (PDF File, 390.5 KB) | 13 Mar 2017 |
| Project Design (PDF File, 286.0 KB) | 7 Jan 2015 |
| Security Requirements (PDF File, 356.5 KB) | 27 Oct 2015 |
| Tenure Requirements (PDF File, 263.9 KB) | 17 Feb 2014 |
| Customer Supplied HV Metering Unit Specification 11kV, 22kV & 33kV (PDF File, 414.7 KB) | 10 Jun 2016 |
| Network Charges Applying to Embedded Generators (PDF File, 328.3 KB) | 2 Mar 2018 |
