Manuals & fact sheets
Read the Major Customer Connection Manual and our range of fact sheets for information about different aspects of major business electricity connections.
Major customer connection manual
Our Major Customer Connection Manual (PDF 4.0 mb) is a useful reference when applying for a major business connection, and can help when negotiating and entering into agreements with us for a new or modified major business connection.
We also have a range of fact sheets, listed below, which provide information about different aspects of major connections.
Please note that the manual and fact sheets may be updated from time to time.
Do you have a specific question about your major connection? If so, please contact our Major Customer Connections Group at majorconnections@ergon.com.au, or speak to our representative on 1300 168 914.
Fact sheets
| Documents | Published |
|---|---|
| STNW1179 Standard for Plant Energisation (PDF File, 1.2 MB) | 26 Feb 2021 |
| Customer Supplied HV Metering Unit Specification 11kV, 22kV & 33kV (PDF File, 414.7 KB) | 10 Jun 2016 |
| Economic Regulation and Classification of Services (PDF File, 313.3 KB) | 12 Jan 2021 |
| Equipment Information (PDF File, 255.9 KB) | 4 Feb 2021 |
| Management of Disputes (PDF File, 317.4 KB) | 17 Feb 2014 |
| Metering Installation Design (PDF File, 291.9 KB) | 17 Feb 2014 |
| Operating Protocol (PDF File, 223.7 KB) | 17 Feb 2014 |
| Planning Reports and Project Scopes (PDF File, 390.5 KB) | 13 Mar 2017 |
| Project Design (PDF File, 286.0 KB) | 7 Jan 2015 |
| Security Requirements (PDF File, 356.5 KB) | 27 Oct 2015 |
| Tenure Requirements (PDF File, 263.9 KB) | 17 Feb 2014 |
Low voltage generation under Chapter 5A
| Documents | Published |
|---|---|
| Connection Policy (PDF File, 680.0 KB) | 26 Jun 2020 |
| Design Certification Report Template - Solar (PDF File, 134.3 KB) | 16 Oct 2020 |
| Design Certification Report Standy or Continuous Parallel Template (PDF File, 151.4 KB) | 16 Oct 2020 |
| Dual DNSP Staged Lifestyle Villages with Embedded Networks (PDF File, 646.6 KB) | 16 Oct 2020 |
| Power quality Guideline for Compliance Reports (PDF File, 401.4 KB) | 16 Oct 2020 |
| Site Specific Enquiry Response (PDF File, 229.8 KB) | 16 Oct 2020 |