Access

Documents held by us

In accordance with the Right to Information Act 2009 (RTI Act), individuals have a right to apply for access to documents held by Ergon Energy Corporation Limited and its wholly owned subsidiaries Ergon Energy Telecommunications Pty Ltd and Ergon Energy Queensland Pty Ltd. In respect of Ergon Energy Queensland Pty Ltd Schedule 2, Part 2, section 14 of the RTI Act restricts the application of the RTI Act only to documents that relate to the Community Service Obligations activities of this company.

You can apply for access to, or copies of, documents held by us. To do this:

  1. Download Download and complete the Right to Information and Information Privacy Access Application Form (PDF 93.4 kb)
  2. Fees and charges Under the Right to Information Regulation 2009 (Qld), there is an application fee you are required to pay of $46.40. You may also have to pay access charges and processing charges of $7.20 for every 15 minutes if the processing time exceeds 5 hours. If you wish to pay the application fee by credit card or EFT please contact Accounts Receivable on 07 4932 7155.

Documents that relate to your personal information

You can request access to, or copies of, documents that relate to your personal information and apply to have that information amended.  To do this:

  1. Download Download and completed the Information Privacy Personal Information Amendment Application Form (PDF 227.1 kb)
  2. Send application You can send your applications to:
    Ergon Energy
    Right to Information & Privacy Officer
    PO Box 264
    FORTITUDE VALLEY QLD 4006
Access to the documents under the RTI Act and Information Privacy Act 2009 is subject to certain exemptions or factors that are contrary to the public interest.

Right to Information and information privacy enquiries

If you have any queries regarding Right to Information or information privacy, please contact our team.

Ergon Energy
Right to Information & Privacy Officer
PO Box 264
FORTITUDE VALLEY QLD 4006

Phone: 07 3851 6000
Fax: 07 3851 6610
Email: rti@ergon.com.au

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